ICF Next is one of the leading integrated communication agencies in Europe, specialising in large-scale campaigns across the European Union.

The Senior Account Manager is responsible for developing and implementing FWCs, working under the guidance of an Account Director or the Head of ADs. This role requires expertise in client management, including regular client engagement to expand portfolios and gather feedback on agency performance.

The Senior Account

Manager works closely with project teams, providing client insights, feedback, and direction to ensure satisfaction.

Key responsibilities include developing financial and technical proposals, defending them, and ensuring compliance with contractual obligations. The role requires meeting deadlines and performing effectively under pressure. Additionally, the Senior Account Manager will create FWC activation plans, implement strategies to meet KPIs, and provide regular reports on financial performance and client satisfaction. Ensuring timely delivery of final reports and collection of payments is also crucial.

Qualifications

Up to 6 years of experience in communications, preferably within EU institutions

Master’s degree in communication, political science, marketing, or a related field

Strong understanding of communication areas including media relations, social media, creative concept development, event management, and production

Experience in financial management, budget preparation, and subcontractor management

Extensive project management experience, from inception to closure and reporting

Excellent client-facing skills with strong communication and negotiation abilities

Commercially driven, proactive,



and eager to stay up to date with communication trends A collaborative team player with leadership qualities and motivational skills

Proficient in English and French

Key Responsibilities

Drive client engagement and manage FWCs in line with financial KPIs

Develop strategic client engagement plans and participate in sales meetings

Represent the agency at client and networking events to build strategic and commercial relationships

Create, manage, and defend complex budgets

Continuously develop new communication skills to enhance proposal defense and sales efforts

Collaborate with New Business (NB) teams to identify new opportunities and provide strategic input for tender development

Oversee financial, contractual, and operational management of FWCs/accounts with support from senior leadership

Ensure high-quality, professional work by applying Prince2 processes and monitoring contracts

Work closely with various service teams to develop innovative and creative offerings for clients

Foster a collaborative team spirit that promotes professionalism and curiosity

Ensure regular reporting on client and FWC status with risk assessments in place

Contribute to the implementation of ICF Next’s new vision and explore synergies with other ICF divisions where relevant





Report regularly to the Head of ADs

Right to Work, Location & Sponsorship (Belgium) We welcome applications from candidates based in any country. This role is in Belgium, and successful candidates must: Have the legal right to work in Belgium, or be eligible for sponsorship on a case-by-case basis, and Be physically located in Belgium by Day 1 of employment (or shortly before your start date). Please ensure you can meet the right-to-work and location requirements or would qualify for sponsorship where applicable.

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At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

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Madrid, Spain (ES01)

📌 Senior Account Manager (Madrid)
🏢 Icf
📍 Madrid