CX QA Lead — Elevate Support Quality with AI Insights (Barcelona)

CX QA Lead — Elevate Support Quality with AI Insights (Barcelona)

06 ago
|
Edreams Odigeo
|
Barcelona

06 ago

Edreams Odigeo

Barcelona

peDreams ODIGEO is seeking a CX Quality Assurance Lead to join our CX team in Barcelona on a hybrid basis. You will develop QA strategies, calibrate CS standards, and drive program improvements across delivery centres to enhance customer satisfaction. /ppYou will mentor teams, own QA metrics such as CSAT and FCR, and shape processes with central teams and contact centres. A proactive, analytical leader with strong collaboration will thrive here. /p #J-18808-Ljbffr

📌 CX QA Lead — Elevate Support Quality with AI Insights (Barcelona)
🏢 Edreams Odigeo
📍 Barcelona

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