When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain builds workforce management software for the world's largest hourly employers. We are an agent-first engineering organization where coding and review agents are integrated into our daily workflow.

Own performance, security, and stability for high-traffic production systems Enhance agentic systems, including coding agents and observability tools Identify problems, ship fixes, and own outcomes like an early-stage product team A minimum of five years in a professional engineering role, primarily focused on backend development, with a proven history of launching production-ready systems. Exceptional discernment for technical trade-offs, UX, APIs, and code.

Experience within early-stage product teams or startup environments. Proficiency with event-driven architectures, monorepos, and/or observability at the platform level.

Health Insurance Paid Holidays Remote Work

Professional Development Typescript The benefits we offer in the United States include competitive health plans and a retirement plan. Some Fountain-wide perks offered to all employees across the globe include a flexible vacation policy, paid holidays, monthly lunch stipends, annual allowances for ongoing education related to your profession and career advancement, along with home office, cell phone, and wellness reimbursements. Fountain is a integral employer, so some benefit offerings will vary from country to country.

By submitting an application, you confirm that you have read our Privacy Policy and agree that we may process and retain your personal data for the purpose of recruitment in accordance with applicable data protection laws. As a Commercial Account Executive, you will be responsible for selling Fountain solutions to large employers in industries where the hourly workforce is core to business operations. Your accounts will have at least 5,000 employees (with an emphasis on 10,000 employees and up),



and your buyers will be senior executives in talent acquisition and business operations.

Track all customer information and progress in Salesforce and other Fountain tools Minimum 5 years of experience in software sales, with a heavy emphasis on selling business solutions to senior executives ~ Strong knowledge of technology solutions serving the recruiting, HR, and/or hourly workforce market, including the buyer personas and value drivers at the executive level ~ 2 or more years of experience working 100% remotely ~ As an Enterprise Customer Success Manager at Fountain you will build relationships with some of the biggest brands in the world. Ensure customer wellbeing by monitoring customer health, driving customer adoption, driving KPI improvement, and acting as an escalation point for customer issues Develop data-driven QBRs and account plans for customers that outline critical customer goals, metrics for success, potential issues, and provide best practices and recommendations Provide training and insights on how to optimize their usage of Fountain. Interact with clients via email and zoom to gather project requirements, communicate strategies, report back the tracking milestones and success, and manage budgetary allowances Create, outline, and maintain updates on project plans, document milestones, manage the budget, and contribute to client success stories Use your insights and innovations working with customers to lead team projects which improve the experience for all customers Project management as a strength and experience leveraging internal resources and stakeholders to execute against deadlines within a complex organization. ~ Experience handling renewal conversations and commercials Project documentation : Apply AI tools to synthesize activity across multiple concurrent projects and flag potential timeline conflicts or blockers proactively Data Analysis : Using AI to analyze and synthesize customer data into actionable reports;

Experience with tools such as Claude, ChatGPT, Notion AI, or similar platforms is a plus.

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