Job Requisition ID # 26WD100140

Do you have a customer-first mindset? Do you thrive in an environment of ongoing change? Are you motivated by developing customers and strengthening our customer success organization? If so, we are looking for someone who can deliver high-quality services and create outstanding experiences that drive customer success in the AECO business.

This is an exciting opportunity to unequivocally influence our customers, and Autodesk's, success.

Position Overview

How can you contribute to our team and our organization?

Real Customer Success comes from the heart. You will be acting as the single point of contact for Autodesk and key customer stakeholders within our largest accounts in the Nordics. Our CSMs drive post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer’s return on investment in Autodesk solutions.

The CSM utilizes a combination of industry knowledge, business strategy expertise,



product knowledge and account management experience to help Autodesk's customers innovate more quickly and gain a competitive advantage in the marketplace. We serve a variety of clients in the AECO and MFG industry and experience from working with or in these areas is beneficial.

- Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe
- Establishes measurable criteria for success and assists in building organizational alignment
- Develops and maintains a strategic customer success plan with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions
- Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology

📌 Senior Customer Success Manager (Barcelona)
🏢 Autodesk
📍 Barcelona