pstrongOverview: /strong /ppWe are looking for a customer-focused professional to join an international organization and provide operational, administrative and customer support.Para ser considerado para una entrevista, por favor, asegúrese de que su solicitud se ajusta plenamente a las especificaciones del puesto que se encuentran a continuación.The successful candidate will play a key role in ensuring excellent service levels, efficient order processing and effective coordination between customers and internal teams./ppbr/ppstrongKey Responsibilities: /strong /pulliHandle customer inquiries via phone, email and other communication channels, ensuring a professional and timely response./liliProvide product, service and basic technical information while maintaining a high level of customer satisfaction./liliProcess and manage customer orders accurately within internal systems and follow up on order status, stock availability and deliveries./liliCoordinate the resolution of customer issues by collaborating with internal departments and ensuring effective communication throughout the process./liliManage returns, warranty claims and related documentation in accordance with established procedures./liliCreate and maintain customer accounts and records, ensuring the accuracy and completeness of all information./liliPerform administrative tasks and maintain documentation to support daily business operations./liliSupport inventory and logistics-related activities to ensure service continuity and product availability./liliAssist with invoice, payment and credit note inquiries, escalating and resolving issues when appropriate./liliCollaborate with cross-functional teams including sales, finance,



operations and logistics to ensure an excellent customer experience./liliEnsure compliance with internal procedures, quality standards and company policies./liliIdentify opportunities for process improvement and contribute to operational efficiency./li /ulpbr/ppstrongQualifications Experience: /strong /pulliItalian speaker with strong command of English and Spanish, both written and spoken, enabling effective communication in an international environment./lili2 years of experience in customer service, support operations, or similar client-facing roles./liliA genuine customer-first mindset, with a consistent focus on delivering high-quality service and positive experiences./liliStrong interpersonal and communication skills, with the ability to interact effectively across different teams and with external stakeholders./liliA proactive and collaborative approach, combined with strong analytical thinking and problem-solving capabilities./liliPrevious experience working with business systems such as ERP or CRM platforms is required./liliSolid command of Microsoft Office tools for daily operational tasks and reporting./liliSecondary education or equivalent academic background./liliBasic understanding of financial or accounting principles will be considered an advantage./liliAdditional European languages will be considered a strong plus. xqbhyrx /li /ulpbr/ppstrongOur offer: /strong /ppJoin a dynamic international company where you can make an impact and continue developing your career.We provide an attractive rewards package, including: /pulliPermanent contract /liliCompetitive salary and annual bonus /liliPrivate health, life, and dental insurance /liliHybrid working arrangement /liliPension or savings plan contribution /liliChildcare/dependent care support /liliWellbeing programs and work-life balance initiatives /li /ul

📌 Customer Service Specialist Italy (Barcelona)
🏢 CareerWallet
📍 Barcelona