ph3Partner Services Manager – DACH Team /h3 pWe are looking for a Partner Services Manager to join our Partner Account Management DACH team. This operational, strategic position sits at the intersection of process engineering, product expertise, and partner enablement. It requires someone who owns outcomes, not just tasks. /p h3Responsibilities /h3 ul liManage a portfolio of committed business partners (IT resellers, HR consultancies, accounting firms, technology distributors) who sell, implement, and support Factorial. /li liOwn the technical enablement and onboarding lifecycle for our partner ecosystem. /li liDesign and deliver structured training and certification frameworks to get new Expert Partners up to speed. /li liBuild and execute advanced continuous training modules, masterclasses, and webinars. /li liOwn, teach, and audit a structured, high‑quality implementation process for all partner‑managed clients. /li liInvestigate, design, and build systems that allow partners to offer and deliver services to Factorial customers. /li liTrack delivery metrics, implementation data, and velocity to guarantee a premium onboarding experience. /li liDrive partners to fully activate their customers and achieve business outcomes. /li liProactively monitor active partner setups, spot configuration risks early, and implement structural fixes to prevent churn and down‑sell. /li liBuild internal tools, templates, playbooks to turn complex product workflows into repeatable training modules. /li liTranslate technical partner feedback into insights that shape Factorial’s core product roadmap.



/li /ul h3Qualifications /h3 ul liOwnership mindset with radical process ownership. /li liAbility to manage across and externally with deep platform understanding. /li liRoot‑cause diagnostic skill for partner knowledge gaps and onboarding blockers. /li liData‑driven and analytical, comfortable with operational data, timelines, KPIs. /li liBuilder DNA: creates training assets, playbooks, webinars, tracking systems from scratch. /li liNative or near‑native proficiency in German and professional‑level English. /li liExperience in B2B SaaS: implementation management, customer success, partner enablement, account management, or technical training delivery. /li /ul h3Nice to Have /h3 ul liPrior experience in HR technology, payroll, or workforce management systems. /li liExperience with indirect sales, channel, or partner enablement models. /li liBackground in corporate training or webinar delivery. /li /ul h3Benefits /h3 ul liAlan private health insurance. /li liHigh growth, multicultural and friendly environment. /li liWellhub for healthy life (gyms, pools, outdoor classes). /li liComplimentary expenses saved with Cobee. /li liLanguage classes. /li liBreakfast in office and organic fruit. /li liFood discounts. /li liPet friendly premises. /li /ul h3Equal Opportunity Employer /h3 pWe believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply. We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. /p /p #J-18808-Ljbffr

📌 Partner Services Manager DACH market (Barcelona)
🏢 Factorial
📍 Barcelona