ph3Job title /h3 pCustomer Experience Representative /p h3Location /h3 pBarcelona, Spain /p h3Introduction /h3 pWe are looking for a customer-focused and proactive professional who is passionate about delivering exceptional service and building strong relationships. In this role, you will represent dsm-firmenich to some of our key clients, playing a critical role in shaping the customer experience and contributing to the success of strategic partnerships that have a significant impact on our business. /p pAs a Customer Experience Representative, you will be the primary point of contact for supply chain support within our EUR Taste division, ensuring seamless service delivery and consistently meeting customer expectations. You will collaborate closely with Account Managers, Planning, Logistics, and other cross-functional teams, giving you broad exposure across the organization and the opportunity to influence outcomes that matter to both our customers and our business. /p h3Your Key Responsibilities /h3 ul liOversee customer orders, including order entry, order status updates, document creation, order release, shipment tracking, and document management. /li liRegularly update customers and internal stakeholders on order status and any issues that may arise. /li liHandle customer inquiries, returns, and claims, ensuring prompt and effective resolution. /li liIdentify potential obstacles in the fulfilment process and collaborate with stakeholders to implement corrective actions. Use root‑cause analysis to identify key drivers of order failures and support continuous improvement initiatives. /li liUnderstand customer expectations and translate the voice of the customer into actionable insights for internal stakeholders.



/li liPrepare and maintain reports that track and analyse key performance indicators. Support the preparation and review of scorecards and participate in customer meetings. /li liDevelop and present improvement recommendations to the Customer Experience Manager. Monitor systems and processes to identify opportunities for continuous improvement. /li /ul h3We offer /h3 ul liUnique career paths across health, nutrition and beauty - explore what drives you and get the support to make it happen. /li liA chance to impact millions of consumers every day – sustainability embedded in all we do. /li liA science‑led company, cutting‑edge research and creativity everywhere – from biotech breakthroughs to sustainability game‑changers, you’ll work on what’s next. /li liGrowth that keeps up with you – you join an industry leader that will develop your expertise and leadership. /li liA culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on. /li liA community where your voice matters – it is essential to serve our customers well. /li /ul h3You bring /h3 ul liBachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. /li li2–3 years of experience in Customer Service, Order Management, Supply Chain, or a related customer‑facing operational role. /li liExperience working with SAP SD and Microsoft Office applications (particularly Excel and PowerPoint) is required.



Knowledge of CRM systems, export documentation, and Incoterms is highly valued. /li liStrong communication and problem‑solving skills, with the ability to build effective relationships and collaborate across functions and geographies within a integral organization. /li liAbility to analyse customer data and KPIs, identify opportunities for process improvement, and take initiative to drive positive change. /li liProactive, positive, responsible, and eager to learn, with a high degree of ownership and adaptability in a fast‑paced environment. /li liFluent in English and Spanish; Italian is considered a strong advantage. /li /ul h3Inclusion, belonging and equal opportunity statement /h3 pAt dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong. /p pWe’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve. /p pWe welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. /p pAnd if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work. /p /p #J-18808-Ljbffr

📌 Customer Experience Representative (Barcelona)
🏢 dsm-firmenich
📍 Barcelona