ph3Onboarding Specialist /h3 pGlobal Talent Acquisition (Tech and Product) at Thunes — We are hiring! /p h3About Thunes /h3 pstrongAbout Thunes /strong /p pThunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. /p pThunes’ Network connects directly to over 7 billion mobile wallets and bank accounts worldwide, via more than 350 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more. /p pMembers of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure, ensuring Members of the Network receive unrivalled speed, control, visibility, protection and cost efficiencies when making real-time payments globally. /p pHeadquartered in Singapore, Thunes has offices in 12 locations, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo and Shanghai. For more information, visit: /p h3Context of The Role /h3 pReporting to the Head of Onboarding, this position will manage the end-to-end onboarding process for prospects that want to onboard with Thunes. The onboarding support will be the point-of-contact for the internal stakeholders and the future member. Responsibilities include supporting the member with the required steps and follow up internally to streamline the onboarding. This position requires a detail-oriented and proactive individual to streamline processes, manage documentation, and support the team in achieving business goals. You will collaborate closely with the sales, legal, compliance,



finance and technical teams to ensure efficient operations and outstanding customer service. /p h3Key Responsibilities /h3 ul liAssist prospect and BD after the qualification stage /li liOnboarding Support to follow up and enhance internal processes /li liClose follow up on the onboarding process (compliance, legal technical integration) with internal external stakeholders /li liCoordinate with various internal stakeholders to remove obstacles /li liOnce onboarded, guide the customers through the internal Hypercare program /li liIdentify inefficiencies in the sales/onboarding process and implement improvements /li liMonitor and update the CRM, ensuring data accuracy for internal reporting /li liWork closely with internal teams, such as Finance, Compliance, Treasury, Legal and Solution Delivery to ensure all onboarding / offboarding processes are followed /li /ul h3Professional Experience / Qualifications /h3 pAt Thunes to ensure we set out clear expectations for the business and you to succeed, it is equally important for us in defining not only the nature of the role responsibilities but that the cultural fit in working style and approach is a match! So please read carefully below before putting yourself forward /p ul liBachelor’s Degree in a Business, Sales or related field /li liHas work experience in commercial corporate environment - ideally in Financial Services or a Tech Company /li liHigh level of Microsoft Office Suite competency including at least intermediate Excel proficiency (Creating visual representations of data, creating managing pivot tables, ability to organize data using SUMIF, COUNTIF, and VLookup.)



/li liSalesforce/ Hubspot or other CRM proficiency /li liMust be highly organised, independent and able to prioritise tasks /li liAbility to work under pressure in a rapidly evolving fast-paced environment /li liAdept at developing and executing actions synthesized from analysis issues /li liDetail-oriented and a believer in value of process /li liMust be flexible, self-motivated and team-oriented /li liHighly adaptable, able to accept and create change /li liProject management skills are desirable /li /ul h3Key Skills Qualifications /h3 ul liBachelor’s degree in Business, Sales, Marketing, or related field. /li li2-4 years of experience in sales support, sales operations, or customer service in a B2B or fintech environment. /li liStrong understanding of sales processes and CRM systems (Salesforce experience is a plus). /li liExcellent written and verbal communication skills with a customer-centric approach. /li liStrong organizational and multitasking abilities. /li liAbility to work independently, manage time efficiently, and prioritize tasks in a fast-paced environment. /li liDetail-oriented with strong analytical skills and problem-solving capabilities. /li liProficiency in Microsoft Office Suite (Word, Excel, PowerPoint). /li /ul h3Package and Benefits /h3 ul liGreat compensation package, including performance company bonus /li liPrivate Health insurance for you and your family /li liLife insurance /li liWork-life balance (flexibility and hybrid working policy) /li liGreat offices close to Sagrada Familia /li liOur team is general, you will work with 40+ different nationalities spread across 5 continents /li /ul h3Seniority level /h3 ul liMid-Senior level /li /ul h3Employment type /h3 ul liFull-time /li /ul h3Job function /h3 ul liConsulting and Strategy/Planning /li /ul pWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. /p /p #J-18808-Ljbffr

📌 Onboarding Specialist (Barcelona)
🏢 Thunes
📍 Barcelona