Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Senior Principal FinOps AI Analyst is a highly skilled and advanced subject matter expert, responsible for optimizing and transforming company business processes to drive efficiency, innovation, and excellence.

This role involves collaborating with cross functional teams, leveraging technology, and implementing best practices to streamline workflows, enhance customer experience, and achieve business objectives.

The Senior Principal Business Process Analyst encourages and drives innovative thinking in the business process space to identify new ways of improving processes and delivering value.

This role contributes to business growth, competitiveness and continuous improvement whilst fostering a culture of collaboration and innovation focused on operational excellence.

Key responsibilities:

- Develops a strategic vision for business process development and improvement aligned with company goals and industry best practices.
- Coaches and provides mentoring a business process professionals guiding their development and growth.
- Develops strategies to streamline processes and enhance cross-functional collaboration.
- Develops and executes a strategic roadmap for process optimization and transformation aligned with the company goals and objectives.
- Leads efforts to improve operational efficiency, eliminate waste, and enhance the quality of services through the adoption of best practices such as Lean and Six Sigma.
- Analyzes existing processes to identify bottlenecks, inefficiencies, and opportunities for improvement.
- Collaborates with IT teams to leverage technology solutions such as automation, AI, and data analytics to enhance process efficiency and effectiveness.
- Works closely with cross functional teams to understand their unique processes, challenges, and requirements.
- Drives the implementation of process changes, ensuring effective change management strategies are in place to minimize resistance and maximize adoption.
- Defines and tracks key performance indicators (KPIs)



to measure the success and impact of process optimization initiatives.
- Ensures processes are aligned with customer needs and expectations, leading to improved customer satisfaction and loyalty.
- Identifies potential risks associated with process development and / or changes and mitigation strategies to ensure smooth transitions.
- Provides regular updates to executive/senior leadership on process optimization initiatives, outcomes, and future plans.
- Performs any other related task as required.

To thrive in this role, you need to have:

- Significant enterprise level process modelling and systems thinking ability.
- Business process technology product knowledge.
- Significant knowledge on processes and up and downstream impact of process steps.
- Excellent ability to make decisions fast and establish rules towards proper business management.
- Excellent analytical skills and the ability to identify process bottlenecks and improvement opportunities.
- Significant project management expertise, including project planning, execution, and stakeholder management.
- Excellent communication skills for interacting with senior leadership/management, cross-functional teams, and stakeholders.
- Significant proficiency in process mapping, documentation, and workflow design.
- Significant knowledge of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering.
- Significant change management skills to navigate and lead organizational change.
- Strategic thinking with the ability to align processes with organizational goals.
- Strong problem-solving abilities and a proactive approach to finding solutions.

Academic qualifications and certifications:

- Bachelor’s degree or equivalent in Business or related field.
- Project Management certification preferred.
- Six Sigma or Lean or equivalent type certification preferred.

Required experience:

- Significant experience in business process improvement,



process reengineering, or related roles within the IT services industry.
- Significant experience in constructing business process methodology toolbox.
- Significant experience in project management methods such as Scrum or Waterfall.
- Significant work experience combined with functional knowledge of workstreams.
- Significant prior experience providing process mapping consultancy.

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.

Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a General Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.

NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.;

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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📌 Senior Principal FinOps AI Analyst (España)
🏢 Ntt
📍 España