About Supermicro

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. It is one of the fastest growing companies in Silicon Valley's Top 50 technology firms.

Location & Posting

Location: Barcelona, SpainPor favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud.Posted: July 15, 2026

Job Summary

Supermicro is looking for a Sr. Customer Success Program Manager. The role involves holding up, developing, implementing, and managing account strategies to ensure optimal quality, support & delivery performance.

Essential Duties And Responsibilities

- Set goals for specific accounts, primarily responsible for OEM/ODM major accounts.
- Manage customer escalations and return‑material‑authorizations (RMAs).
- Coordinate multiple sites and functions to exceed customers' expectations.
- Own results of Pre‑Sales, Post‑Sales and Customer satisfaction; drive growth and maintain an opportunity pipeline.
- Build relationships with customers at executive and resolution‑making levels.
- Accountable for projects/initiatives and drive site focus on efficiency programs.
- Manage on‑site customer and offline data center relationships, fostering growth through next‑generation solutions.
- Ensure delivery on customer satisfaction and KPI scoring across all sites.
- Improve communication by leading, documenting meeting minutes,



actions, owners, due dates, etc.
- Lead process improvements and drive best practices across multi‑sites.
- Ensure all client programs execute to contract, hitting key KPIs.
- Track risks and report to SMC business accordingly.
- Collaborate with Sales Account Manager to create and deliver quarterly business reviews; establish cadence for standard reporting.
- Schedule and lead recurring customer touchpoints in coordination with Sales and other internal teams.

Qualifications
- Bachelor’s degree or equivalent experience; MBA a plus.
- Minimum of 10 years of experience in sales, account or customer success management.
- Experience working within large IT or data‑center services for a customer or organization; knowledge of AI solutions/GPUs a plus.
- Expertise in operations, technical, people and/or process skills, and customer (external and internal) relationship skills.
- Understanding of the strategic impact of the function across sites.
- Fluency in Spanish (Native) and English.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in its employee population. xcskxlj It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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📌 (Sr.) Sales Manager - Customer Success (Barcelona)
🏢 Super Micro Computer Spain
📍 Barcelona