ph3Guest Services Trainee – Grand Hyatt Barcelona /h3 pAt Grand Hyatt Barcelona, one of the city’s newest and most prestigious luxury hotels, we are looking for a motivated, proactive, and service‑oriented Guest Services Trainee to join our Front Office team. /p pThis internship offers a unique opportunity to gain hands‑on experience in luxury hospitality while developing the skills and knowledge required to build a successful career in hotel operations. As a Guest Services Trainee, you support the Front Office team in delivering exceptional service and creating memorable experiences for our guests throughout their stay. /p h3About The Role /h3 pYou’ll learn the day‑to‑day operations of a luxury hotel’s Front Office department while supporting the team in ensuring a seamless guest journey. You’ll have the opportunity to develop your communication, organisational, and customer service skills while working alongside experienced hospitality professionals. /p pThis is an operational internship with a rotating schedule, including shifts, weekends, and public holidays according to hotel operational needs. You will collaborate closely with Front Office, Housekeeping, Concierge, and other departments to ensure outstanding guest satisfaction. /p h3Key Responsibilities /h3 ul liWelcome guests upon arrival and assist in creating a positive first impression of the hotel /li liSupport the check‑in and check‑out process under the guidance of the Front Office team /li liAssist guests with requests, inquiries, and general information about the hotel and destination /li liSupport the coordination of room assignments, amenities, VIP setups,



and special requests /li liMaintain effective communication with Housekeeping, Concierge, and other operational departments /li liMonitor guest arrivals, departures, and preferences to help anticipate guest needs /li liAssist in handling guest feedback and escalating concerns when necessary /li liSupport the preparation of welcome letters, room keys, and guest amenities /li liParticipate in daily briefings, training sessions, and operational meetings /li liRepresent the Grand Hyatt brand with professionalism, enthusiasm, and attention to detail /li /ul h3Qualifications Requirements /h3 ul liCurrently studying or recently graduated in Hospitality Management, Tourism, Business Administration, or a related field /li liProficiency in English and Spanish (spoken and written); additional languages are highly valued /li liPrevious customer‑service experience, hospitality internships, or exposure to luxury service environments is a plus /li liStrong interpersonal and communication skills /li liPositive attitude and willingness to learn /li liExcellent organisational skills and attention to detail /li liAbility to work effectively in a fast‑paced and multicultural environment /li liStrong team spirit and collaborative mindset /li liFamiliarity with hotel systems is an advantage; Opera knowledge is a plus /li liAvailability to complete an internship agreement through a university or educational institution, if applicable /li liFlexibility to work rotating shifts, weekends, and public holidays according to operational needs /li /ul h3Values and Commitment /h3 pAt Hyatt, we care for people so they can be their best. Our values — Empathy, Integrity, Respect, Inclusion, Innovation, and Well‑being — guide everything we do and define how we work together every day. /p pHyatt is an equal‑opportunity employer committed to fostering an inclusive environment for people of all backgrounds and experiences. /p h3Benefits /h3 ul liA unique opportunity to gain practical experience in one of Barcelona’s leading luxury hotels /li liExposure to international hospitality standards and guest‑service excellence /li liOngoing training and development opportunities /li liMentorship from experienced hospitality professionals /li liEmployee meals provided during working shifts /li liAccess to Hyatt’s integral learning and career development resources /li liSpecial rates at Hyatt hotels for you, your family, and friends (where applicable under company policies) /li liThe possibility to grow your career within Hyatt worldwide /li /ul h3Join Us /h3 pWith more than 1,150 hotels in over 70 countries, Hyatt is globally recognized as a Great Place to Work. Our Front Office team plays a vital role in delivering personalized and memorable guest experiences. /p pJoin Grand Hyatt Barcelona as a Guest Services Trainee and begin your hospitality career with a GRAND team dedicated to turning every guest stay into something exceptional. /p /p #J-18808-Ljbffr

📌 Guest Services Trainee (Internship) (Barcelona)
🏢 Grand Hyatt
📍 Barcelona