ppWe are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and AI tools to help clients maximize their success with our platform. /ph3As a Customer Success Executive, You will play a critical role in helping our clients achieve their desired outcomes by driving adoption and preventing churn. You will be the key contact for our customers, providing ongoing support and proactive solutions to help them grow their business using Darwin AI. /h3h3In This Role, You Will /h3ulliManage the ongoing relationship with assigned customers, serving as their primary point of contact for support, updates, and optimization of their AI solutions. /liliConduct Monthly Business Reviews (MBRs) to analyze customer satisfaction, discuss AI performance, and identify opportunities for improvement. /liliProactively follow up with clients to identify new use cases, communicate product updates, and ensure they are maximizing the value of our AI solutions. /liliActively monitor client accounts to detect signs of churn risk and collaborate with internal teams to develop strategies to improve engagement and retention. /liliConduct adoption workshops and training sessions to increase customer proficiency and encourage deeper integration of our tools. /liliAnalyze customer feedback and usage data to identify trends, insights, and areas of improvement. /liliWork closely with Customer Support,



Product and Engineering teams to elevate and resolve technical issues, and provide feedback that contributes to product improvements. /liliMaintain accurate records of customer interactions and progress using Planhat and other CRM tools. /li /ulh3Requirements /h3ulliProven experience in Customer Success, Account Management, or Customer Experience roles, preferably within SaaS or AI-driven environments. /liliAbility to analyze data and apply insights to customer success strategies.. /liliExperience with customer relationship management tools such as Planhat, or similar. /liliKnowledge of AI implementation and experience with technical troubleshooting is a plus. /liliStrong communication skills, with the ability to to explain complex concepts clearly to non-technical stakeholders. /liliProactive and customer-centric mindset with a strong drive for client success. /liliTeam-oriented, adaptable, and comfortable working in fast-paced, evolving environments.. /liliA passion for technology, innovation, and artificial intelligence, with a drive to continuously learn and grow. /li /ulh3Benefits /h3ulliLanguage Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills. /liliOpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use. /liliPaid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance. /liliHybrid Work: We meet 2 days/week in our offices, the rest of the time you can work remotely from wherever you like! /li /ul /p #J-18808-Ljbffr

📌 Customer Success Executive (Barcelona)
🏢 Tamarind Intelligence
📍 Barcelona