ppThe SailPoint customer success team takes responsibility for our customer journey and value realised from our platform, striving for positive business results for our customers and continued loyalty for SailPoint. Due to continued growth in our business, we have a new opening for a Customer Success Manager German (CSM) in the UK! /p pA CSM is responsible for overall client retention and advocacy, building and sustaining long‑term business relationships between SailPoint and assigned client accounts. This role serves as an advisor and business consultant for multiple accounts by helping our clients achieve success through the use of SailPoint’s product and services. /p pThis role is all about ensuring tangible value realisation through verified outcome delivery, and is not a quota‑carrying sales position. It represents a great opportunity for the right candidate to join our business and grow as a professional in line with our wider strategy. /p h3Description /h3 ul liManage a successful business relationship between SailPoint and assigned client accounts; benchmarked on the achievement of a fixed number of Verified Outcomes and Retention. /li liCompile clear, time‑boxed plans/engagement models to ensure delivery of a successful identity security program over time. /li liMonitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients’ ongoing use and/or satisfaction with SailPoint’s products and services. /li liProvide coaching and advice to clients on the use of SailPoint’s solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organisations and provide recommendations based on an in‑depth understanding of how the SailPoint platform solves those problems. /li liInterfacing with delivery partners on project statuses, compiling mutual plans in advancement. /li liProvide strategic updates on clients’ performance to SailPoint Senior Management, plus additional functions.



/li liIdentify new opportunities for expanding SailPoint product/service usage to maximise client success and SailPoint revenue growth. /li liEnsure customer renewal and retention for SailPoint. /li liCultivate additional SailPoint Advocates within assigned customer base. /li /ul h3Requirements /h3 ul liBachelor’s degree or equivalent work experience. /li liStrong customer‑facing skills, with a highly professional demeanour. /li liStrong consulting skills. Ability to gather and analyze information and produce strategic insights into clients’ organisational and technical challenges. /li liAbility to communicate technical details to a non‑technical audience. /li liAbility to set and communicate expectations, skill in mediation. /li liMust be highly organised and able to define structure with multiple stakeholders. /li liAbility to build lasting relationships based on trust. /li liTakes ownership of challenges, aligning with necessary subject‑matter expertise to mitigate. /li liSelf‑motivated, strong work ethic, creative, customer‑centric personality. /li liAdvantage: Any experience in outcome/requirements formulation, or project management/delivery planning. /li /ul h3The Path to Success /h3 h3Within the first 30 days /h3 ul liSailPoint Overview: Learn about the company’s history, mission and core values. /li liProduct / Service Offering: Learn the SailPoint pitch. /li liMeet the team: Introduce yourself to key stakeholders such as regional leaders, your team, AEs, marketing, channel, support, professional services, etc. /li liMentorship: Meet your onboarding buddy and set up regular meetings 1:1s with your manager. /li liTools: Familiarise yourself with the tools provided, such as Salesforce, Gainsight, Tableau, ServiceNow, etc.



/li /ul h360 days /h3 ul liEnablement: Complete revenue org onboarding enablement, role‑specific enablement, SailPoint certifications, and all assigned compliance / security tasks. /li liShadowing: Shadow CSMs on customer meetings. /li liPortfolio: Review your assigned customer portfolio, familiarise yourself with the customer success plans, conduct internal handovers with AEs/CSMs to understand each customer’s objectives and opportunities. /li liCustomer Meetings: Conduct introduction sessions schedule regular meetings with your customer base. /li /ul h390 days /h3 ul liRenewals: Accurately forecast renewals, identify mitigate risk, and work with Renewals Managers, AEs and Partners to close renewals on time. /li liRevenue Generation: Uncover opportunities for upsell/cross‑sell based on customer utilisation and expanded use cases. /li liCustomer Advocacy: Build customer champions through the SailPoint Admirals Program, case studies, and customer speaking opportunities for user groups. /li liContinuous Learning: Stay up to date on new information distributed to the team, product roadmaps, thought leadership and industry trends. /li liFeedback: Actively seek and incorporate feedback from peers, mentors and management. /li /ul pTravel: Estimated from 10% to 25% /p h3Equal Opportunity Employment /h3 pSailPoint is an equal opportunity employer and we welcome all qualified candidates to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. /p pAlternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint. /p /p #J-18808-Ljbffr

📌 Customer Success Manager (German Speaking) (Madrid)
🏢 SailPoint
📍 Madrid