We're hiring for a Solution Architect (Salesforce Service Cloud) to help build and scale a brand-new Salesforce ecosystem within our rapidly growing general GTM organization! This isn't a “maintain what exists” environment—it’s about creating, shaping, and putting your stamp on something that will scale globally. The role; As a Solution Architect, you will work within the GTM Business Applications team, you will serve as the critical bridge between our business stakeholders and the engineering team, driving the design and execution of scalable solutions across the full post-sale customer lifecycle.

This includes case management, entitlements, licensing, telemetry-driven support, depot and logistics workflows, asset management, and customer support portals within the Salesforce ecosystem. You will own the end-to-end requirements lifecycle — from intake through solution design — and play a hands-on role in Salesforce configuration and administration, with a deep focus on Service Cloud, customer support operations, and post-sale experience. While this role works in close partnership with the Lead-to-Order and Order-to-Cash Solution Architect to ensure a seamless handoff where sales motions flow into post-sale, the primary focus is on enabling world-class post-sale capabilities.

This is not a traditional BA role; we are looking for someone who can think like an engineer and operate as a strategic partner to Support, Customer Success, Operations, and RevOps leaders.

Candidate

Profile 8+ years of overall professional experience, with 3+ years of hands-on Salesforce Service Cloud experience





Strong background in post-sale business processes including case management, entitlements, licensing, and asset management

Proven ability to bridge the gap between business stakeholders and technical engineering teams

Experience in solution design and the ability to translate complex business requirements into scalable Salesforce configurations

Deep hands-on experience with Salesforce Service Cloud including Case Management, Entitlements, Knowledge, Experience Cloud/Portals, and Asset Management

Proficiency in Salesforce platform administration including Flow Automations, Approval Rules, and Service Cloud functionality

AI-forward mindset with a demonstrated ability to creatively leverage AI tools and capabilities to improve workflows, accelerate solution delivery, and drive team adoption of emerging technologies

Ideally hold Salesforce Administrator and/or Salesforce Service Cloud Consultant certs. Nice to have Salesforce Experience Cloud Consultant

Salesforce CPQ Specialist (or experience working alongside CPQ/Lead-to-Order solutions)

Experience with customer success platforms (e.g., Gainsight, Totango)

Exposure to managed packages such as Conga, DocuSign, or similar document generation tools

Experience with depot/logistics or field service management workflows

Familiarity with CI/CD tools such as Copado, Gearset, or similar Salesforce DevOps platforms

Experience supporting high-growth SaaS or data-driven GTM organizations This role will be based out of our Madrid City Centre office with hybrid working model.

📌 Solution Architect, Salesforce Service Cloud (Madrid)
🏢 DDN
📍 Madrid