ph3Underwriting Operations Technician – Digital ( French speaking ) /h3 pMadrid, Spain and 1 more /p h3Job Description /h3 pbUnderwriting Operations Technician - Online /b /p h3About the Role /h3 pThe way insurance is delivered is changing - and you will be at the centre of it. /p pWithin Chubb's Operations Hub for Continental Europe, based in Madrid, you will play a pivotal role in shaping how intelligent automation and human expertise work together to deliver exceptional service. As an Underwriting Operations Technician (Online), you will oversee AI-assisted processing for our Iberian SME portfolio across Financial Lines, Casualty, Cyber, and Marine - ensuring that automated decisions are accurate, compliant, and worthy of our clients' trust. /p pThis is not a traditional processing role. You will operate where institutional knowledge meets machine speed - governing the digital workflows that handle routine transactions, and bringing your professional judgment to bear on the cases that need it most. /p h3Key responsibilities: /h3 h3Human-in-the-Loop Operations AI Fall-Out Management /h3 pMonitor automated processing queues on Ignite/ICT and triage exception cases that fall outside straight-through processing (STP) confidence thresholds, applying sound insurance judgment to resolve them within agreed SLAs. /p pReview and validate AI-extracted data against source documents, correcting errors before they reach core policy systems and ensuring every automated output meets Chubb's quality standards. /p pApply underwriting operations expertise to edge cases the system cannot process automatically - documenting your rationale to maintain a clear, immutable audit trail. /p pIdentify patterns in AI-generated exceptions and elevate recurring anomalies to operations leadership as early signals of model drift or rules-engine gaps. /p pSubmit structured corrections to AI workflows, directly contributing to continuous model improvement and reducing future fall-out volumes. /p pMaintain ownership of system configuration, including template management, product and code mappings, and segment references, ensuring seamless integration with back-end systems and STP rules. /p pCollaborate with technology and operations teams to refine automation rules and exception thresholds based on your day-to-day operational experience. /p pParticipate in testing and validating AI workflow changes before production deployment, acting as the operational voice in technology decisions. /p pProduce SOX and compliance reporting, leveraging system data to surface insights that drive governance and accountability. /p pManage Broker Network setup, access,



and maintenance - supporting broker partners in navigating digital self-service capabilities and resolving escalated queries that automated systems cannot handle. /p pRespond to broker correspondence within SLA, bringing a human touch to interactions where digital tools reach their limits. /p pAct as a trusted point of contact for platform-related queries, building strong relationships that underpin Chubb's reputation for service excellence. /p pUndertake audits and quality control checks across automated and manually processed work, ensuring AI-assisted outputs meet the highest standards of accuracy and compliance. /p pAdopt a continuous improvement mindset: identify non-value steps, propose automation enhancements, and champion smarter ways of working. /p pMonitor outsourced work elements, track root cause analysis of inefficiencies, and recommend actionable improvements. /p h3Quality Assurance Continuous Improvement /h3 pUndertake audits and quality control checks across automated and manually processed work, ensuring AI-assisted outputs meet the highest standards of accuracy and compliance. /p pAdopt a continuous improvement mindset: identify non-value steps, propose automation enhancements, and champion smarter ways of working. /p pMonitor outsourced work elements, track root cause analysis of inefficiencies, and recommend actionable improvements. /p h3Qualifications /h3 h3Knowledge Skills /h3 h3What you bring: /h3 ul liBusiness-level English and French is essential /li liExperience in an insurance or financial services operations role, with a strong understanding of policy lifecycle, data entry, and document management. /li liComfort working within AI-augmented environments - you do not need to be a technologist, but you should be curious about how automation works and confident in questioning its outputs. /li liExceptional attention to detail and the ability to articulate clearly why a human decision differs from an automated recommendation. /li liA proactive approach to learning: you will develop deep product knowledge across SME lines and serve as a Subject Matter Expert for your team. /li liProficiency in MS Office, particularly Excel; experience with insurance platforms (Ignite/ICT or equivalent) is highly desirable.



/li liYou understand that your decisions improve the AI - every correction you make becomes better processing for tomorrow. /li liYou see exception management not as a burden but as the highest-value part of the role: the 20% of cases that carry 80% of the complexity. /li /ul pYou are energised by working at the frontier of how insurance operations are evolving. /p h3What we offer in return: /h3 ul li32days of vacation a year /li li2 days working from home option + additional adaptable days /li liWorking from home allowance /li liPrivate medical insurance /li liLife and accident insurance /li liPension plan /li liStock purchase plan /li liWellhub membership /li liEmployee assistance program /liliComprehensive Learning Development offer - including AI literacy and automation training /li /ul pOur core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive. /p h3Diversity Inclusion /h3 pAt Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. /p pWe are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know in your application or in any future discussions with our recruiters. /p h3Equal Opportunity Statement /h3 pIt is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. /p pApplicants for positions with Chubb Spain must be legally authorized to work in Spain. /p h3Job Info /h3 ul liJob Identification 34669 /li liJob Schedule Full time /li liRegular or Temporary Regular /li liJob Category Processing Services /li liBusiness Unit Spain /li liLegal Employer Chubb European Group SE Spanish Branch /li /ul /p #J-18808-Ljbffr

📌 Underwriting Operations Technician – Digital ( French speaking ) (Madrid)
🏢 Chubb
📍 Madrid