ppstrongAbout Us /strong /ppPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. /ppWe’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a ua $1.7 trillion problem /u /a. /ppFounded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. /ppAt Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. /ppVisit to learn more. /ph3About the Role /h3pJoin Perk as a key member of our Customer Care team, where you will play a pivotal role in delivering exceptional customer experiences. As a representative of Perk, you’ll help resolve a variety of inquiries, provide insightful support, and ensure every interaction contributes to our commitment to excellence. /ppIn this role, you’ll collaborate with cross-functional teams and learn our ever-evolving product suite, helping customers navigate their needs while upholding our values of transparency, empathy, and efficiency. /ph3What You’ll Do /h3ullipRespond to customer queries via email, chat,



and phone in a timely and knowledgeable manner /p /lilipTroubleshoot and resolve issues while providing accurate information and following up as needed /p /lilipDocument interactions and escalate complex cases to the appropriate teams /p /lilipOwnership of incoming requests from customers, including the creation of tickets for the internal organization /p /lilipOwnership for tracking-to-resolution of recorded incidents or bugs /p /lilipAnswering and handling customer inquiries for our customers in Germany, Switzerland, and the rest of Europe /p /lilipInternally, you’re the first point of contact for knowledge on the operational use of our software /p /li /ulh3What We’re Looking For /h3ullipBackground in finance and or accounting is a strong plus /p /lilipOperational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus /p /lilipAbility to handle a variety of tasks at a high frequency /p /lilipStructured and detail oriented approach to work /p /lilipstrongFluency in English and German /strong, additional languages are a plus /p /li /ulh3strongWhat we offer /strong /h3ullipReceive competitive compensation and equity ownership in Perk /p /lilipRest and recharge with our generous allocation of vacation days plus public holidays /p /lilipTake control of your physical health with your choice of private healthcare or a gym allowance /p /lilipKnow that your loved ones are protected financially through your Life Insurance if the worst were to happen /p /lilipJoin our unforgettable Perk events, including our spectacular annual summer party /p /lilipAlways feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones /p /lilipMake your money go further with our flexible compensation plan /p /lilipFocus on your family with 17 weeks’ paid parental leave during your child’s first year /p /lilipContribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes /p /lilipBroaden your horizons with up to 20 "Work from Anywhere" days per year /p /lilipNurture your language skills with in real-life English, Spanish and Catalan lessons /p /lilipFollow your passions and take a four-week, fully paid sabbatical once you reach 5 years /p /lilipLet us help you move to one of our hubs with relocation support /p /li /ulpNote - This position requires being based in strongBarcelona /strong. We can help with relocation if necessary. /ppTake the next step in your career and join us in shaping the future of customer experience at Perk! /ppstrongHow We Work /strong /ppAt Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. /ppFor certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. /ppPerk is a general company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. /ppstrongProtect Yourself from Recruitment Scams /strong /ppAll official communication from Perk will always come from email addresses ending in @a perk.com /a or @a externalperk.com /a, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to usecurity (at) perk .com /u, and we will confirm whether it is legitimate. /p /p #J-18808-Ljbffr

📌 German-Speaking Customer Care Pro (Barcelona)
🏢 Traveltechessentialist
📍 Barcelona