About the Job

An exceptional retail opportunity awaits at our prestigious Madrid Flagship, the Serrano Store. Louis Vuitton is seeking a Deputy Store Director with a thorough understanding of the luxury market and a key focus on team and client development. In this role you will support the Store Director by leading and inspiring the store team through hands‑on management and coaching. You will also be directly accountable for business development, monitoring store operations and budget, and driving commercial performance to achieve store goals. Join us in delivering an unparalleled luxury retail experience.

Team Management and Development

- Recruit and build highly motivated, engaged teams.
- Provide regular feedback, create detailed career development plans, and guide managers to lead their own teams.
- Organise the team efficiently according to business needs and delegate responsibility.
- Translate strategic and business goals into concrete, individual actions and objectives.
- Set achievable yet challenging team and individual targets, assess performance and ensure goals are achieved.
- Motivate the team to drive the business, create a positive work environment, empower the team, and encourage innovative solutions.

Client and Business Development

- Maximise the potential of all product categories carried in the store, partnering with the Store Director and leveraging visual merchandising, training, clienteling, events, and the Country office.




- Build a loyal clientele by using all clienteling tools.
- Establish a client‑centric mindset in the store to ensure the highest level of customer experience and achieve repurchase objectives.
- Act as the store’s voice in your country by understanding local market and recommending actions.
- Represent Louis Vuitton at relevant local activities (networking, PR) as an ambassador.
- Track competitive landscape and market trends to stay ahead.

Role Model on Selling and Floor Management

- Lead by example on the floor, understand clients’ needs and identify improvement opportunities.
- Maximise business opportunities through efficient sales floor management and maintaining Louis Vuitton Promise standards.

Operations

- Support the Store Director in communicating and implementing Louis Vuitton policies, standards and procedures.
- Monitor controllable expenses, supervise loss prevention, asset protection and risk management.
- Coordinate front and back‑of‑house functions to maintain seamless, cohesive operations.

Skills

- Commercial mindset and business orientation.
- Strong leadership.
- Passion for people development.
- Effective communication.

Requirements

- Proven track record in store management, 8–10 years of experience minimum.
- Languages: fluent in English and Spanish; other languages considered a plus.
- Availability to work 40 hours per week and weekends on a rotating schedule.

Reference: LVM29019

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📌 Deputy Store Director - Serrano (Madrid)
🏢 Louis Vuitton
📍 Madrid