Assist Digital is a leading Customer Experience (CX) management company.

We offer end-to-end services combining human intelligence and artificial intelligence to drive our clients' business performance.

For our offices in Valencia (Spain), we are currently looking for Team Leaders.

If you are a native speaker of one of the following languages, we’d love to hear from you:

Polish

Dutch

French

English

Italian

What will your mission be?

You will be responsible for leading, coordinating, and motivating a team of agents, ensuring operational and quality targets are met while fostering a positive, high-performance work environment.

Key Responsibilities

Operational Management: Oversee daily team performance, ensuring appropriate service coverage, achievement of assigned KPIs (quality, productivity, etc.), and real-time incident resolution.

Leadership & Development: Conduct coaching sessions, 1-on-1s, and continuous feedback to enhance individual and team performance. Foster a collaborative environment built on trust.

Monitoring & Control: Ensure compliance with company procedures and policies, monitor absenteeism, and take corrective actions when necessary.

Continuous Improvement:



Identify process improvement opportunities and propose key initiatives to optimize service efficiency.

What are we looking for?

Experience: Minimum of 2 years of experience as a Team Leader in a Contact Center environment.

Education: University degree (completed or expected to complete within the next 2 years).

Languages: Minimum C1 level in English (essential for internal communication and international clients), plus native proficiency in one of the required languages.

Key Skills

Strong leadership, organizational, and time-management skills.

Proven ability to motivate, influence, and develop talent.

Analytical and problem-solving mindset, capable of making decisions under pressure.

Excellent communication, active listening, empathy, and assertiveness.

Result-oriented with a proven track record of working toward goals in fast-paced, dynamic environments.

What we offer

Professional Development: Continuous training to enhance your skills.

Work Environment: A stimulating, international atmosphere working alongside multidisciplinary teams.

Compensation: Base salary + variable bonus based on target achievements.

📌 Team Leader (Valencia)
🏢 ASSIST CRM SPAIN
📍 Valencia