As large enterprises invest in Adobe, we seek strategic and upbeat technical experts to assist our biggest customers with their operational needs across Adobe Experience Cloud solutions.

Our Technical Account

Managers (TAMs) build, develop, and maintain one-on-one relationships with our Premier customers. They provide a specific set of technical services built to support operational health and increase the benefits of adopting new solutions and functionality. We are looking for a technical candidate with a solid background in development, consulting, and support.

The candidate must have proven customer-facing and relationship management skills. The TAM will provide proactive services, advice and mentorship. They will act as the customer’s technical advocate within Adobe.

This role will work with Customer Success Management, support, consulting, Tech-Ops, and engineering teams at Adobe. The goal is to ensure technical inquiries are answered promptly to meet project timelines and requirements. Excellent proficiency in both written and oral English communication is mandatory.

Delivery of pro-active and preventative services Onsite and roll-out support Coordinating/driving customer technical issues with support/engineering/consulting Regular service reviews Bachelor’s Degree in related field of the technical industry or equivalent experience Multi-year experience working in complex enterprise IT environments in consulting/support/account management/development roles Excellent command of written and spoken English is required, with knowledge of an additional EU language considered a plus Professional demeanor, ability to collaborate with and lead diverse teams throughout Adobe, and communicating with client managers, directors, and VPs including CMOs and CXOs. Ability to analyse complex enterprise software/infrastructure issues (Java, web-server, network, OS, DB/SQL) Customer-facing experience in enterprise projects,



working knowledge of development methodologies and technologies in one or more than of the following: JavaScript, jQuery, Java, JSP; HTML, HTML5, XHTML, CSS; REST, XML, J2EE Application Services, Database Technologies, LDAP Server Technology, OSGI Framework Apache Sling, JCR, CRM, Adobe Experience Manager, Adobe Campaign, Adobe Analytics, or other Experience Cloud platforms Proficiency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact.

At Adobe, we believe that great ideas can come from anywhere in the organization. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call .

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same.

📌 Technical Account Manager- Remote (Madrid)
🏢 Adobe
📍 Madrid