If you like technology, innovative and different projects, your place is here, if you don't know us yet, we are a general technology provider that offers a complete portfolio of solutions in Payment, Mobile, Data and Identity Solutions. With 65 years of global experience, we have built a solid legacy that continues to grow. We are looking for a Solutions Support Engineer with a strong commitment to operational excellence and continuous improvement.

This role requires outstanding customer service and communication skills to support our Operations & Support unit within the Mobile Solutions team. The position reports directly to the Solutions Support Manager, based in Madrid. The Operations & Support team is dedicated to providing comprehensive production engineering support and developing effective support tools for our Trusted Connectivity business unit.

In this role, your primary responsibilities will include troubleshooting issues, monitoring services, and constructing essential tools, collaborating closely with development teams and product release teams to ensure seamless coordination of device and software fixes, as well as smooth deployment processes. Provide comprehensive support and troubleshooting across multiple products, features, and production services. Collaborate on coding projects focused on operations and maintenance, utilizing languages such as Python, Java, Perl, shell scripts, and web technologies.

Assist with software deployment in both staging and production environments. Generate system and support status reports utilizing big data tools for valuable insights. Take ownership of one or more digital products or components.





Collaborate with a global support team to transfer or assume responsibility for active support issues, while building a dedicated knowledge base and skill set. Provide on-premises support whenever necessary Graduated in computing engineering, electronics, telecommunications, or related fields. Advanced level of English (spoken and written) A minimum of 3 years of Linux/Unix experience is required, with a preference for Red Hat Linux.

Proficiency in Microsoft Windows Suite, internet navigators, and programming skills. Proficiency in writing intermediate-level SQL queries. Mandatory experience in database and SQL concepts , with advantageous knowledge of PostgreSQL and MongoDB.

Experience in JBOSS web server. Understanding of XML/SOAP, web services, workflow modeling, and web application development. Understanding of networking (switches, firewalls and routers) are desired Knowledge and understanding of networking principles and Java-based technologies.

Familiarity with AWS services and their operations (SysOps AWS) Join our team Valid by entering into technological and innovative projects within multicultural and multidisciplinary teams. We have flexible hours and possibilities of working from home to improve the work-life balance of our employees. You will have private medical and live insurance.

We are committed to building a company that reflects the diversity of the world that means fighting for equal opportunities based on a responsible and inclusive management of its human team with actions as non-discrimination concerning sex, age, race, sexual orientation, religion, education, social status, culture, or special needs such as illness or disability. #

📌 Technical Support Solutions Engineer (Permanent) (Madrid)
🏢 Valid
📍 Madrid