ph3bJob Overview /b /h3 pWe are looking for a motivated and customer-focused bDutch-speaking Customer Support Specialist /b to join our growing team in Madrid. In this role, you will be the first point of contact for Dutch-speaking customers, ensuring a high-quality support experience and maintaining customer satisfaction. /p h3bKey Responsibilities /b /h3 ul lipProvide excellent customer support via phone, email, and chat in bDutch and English /b /p /li lipHandle customer inquiries, complaints, and requests in a professional and timely manner /p /li lipTroubleshoot issues and provide appropriate solutions or escalates when necessary /p /li lipMaintain accurate records of customer interactions in the system /p /li lipEnsure customer satisfaction by delivering a high standard of service /p /li lipWork closely with internal teams to resolve complex cases /p /li lipMeet performance targets and KPIs (response time, resolution rate, customer satisfaction) /p /li /ul h3bRequirements /b /h3 ul lipbFluency in Dutch (C2 level)



/b and good command of English (B2 or higher) /p /li lipPrevious experience in customer support or a client-facing role is an advantage /p /li lipStrong communication and problem‑solving skills /p /li lipAbility to work in a fast‑paced environment /p /li lipBasic computer skills and familiarity with CRM systems /p /li lipTeam player with a proactive attitude /p /li /ul h3bWhat We Offer /b /h3 ul lipCompetitive salary package /p /li lipRelocation support (if applicable) /p /li lipModern office in Madrid /p /li lipInternational and multicultural work environment /p /li lipCareer development opportunities /p /li lipTraining and continuous learning /p /li /ul h3bPreferred Profile /b /h3 ul lipCustomer-oriented mindset /p /li lipStrong attention to detail /p /li lipAbility to remain calm under pressure /p /li lipFlexible and adaptable /p /li /ul /p #J-18808-Ljbffr

📌 Dutch-Speaking Customer Support Specialist (Madrid)
🏢 Cross Border Talents
📍 Madrid