pPARTNERSHIPS MANAGER /pbrDescubra más sobre las tareas diarias, las responsabilidades generales y la experiencia requerida para esta posibilidad desplazándose hacia abajo ahora.brpLocation: Barcelona (Hybrid) or Seville /ppOwn and scale outsourced operations performance /ppAre you experienced in managing external partners and driving operational performance through data and structure? /ppWe're partnering with a fast-scaling technology business to hire a Partnerships Manager to lead the relationship, governance, and performance of outsourced customer operations. /ppThis is a high-impact role with full ownership of vendor performance and a direct impact on customer experience. /ppWhat you'll be doing /pulliOwn and manage relationships with outsourced service providers (BPOs) /liliLead governance forums (weekly, monthly, quarterly reviews) /liliMonitor and improve performance across key KPIs (CSAT, SLA, resolution times) /liliManage vendor scorecards, performance plans, and escalations /liliOversee capacity planning, forecasting,



and budgeting /liliEnsure partners align with internal processes and quality standards /liliDrive continuous improvement initiatives, including automation and efficiency /li /ulpWhat we're looking for /pulli5+ years' experience in vendor management, BPO, or operations /liliStrong understanding of customer support operations and CX metrics /liliExperience managing performance via KPI frameworks /liliExposure to forecasting, capacity planning, and commercial management /liliAbility to manage external partners and internal stakeholders xsgfvud effectively /liliStrong analytical and problem-solving skills /liliFluent English, Spanish strongly preferred /li /ulpYou'll thrive here if you: /pulliTake full ownership of outcomes, not just processes /liliAre confident holding external partners accountable /liliEnjoy working with data to drive performance improvements /liliAre comfortable in fast-growing, evolving environments /liliLike balancing operational detail with strategic thinking /li /ul

📌 PARTNERSHIPS MANAGER (Sallent)
🏢 Momentum Global
📍 Sallent