At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a general publicly traded company with a unique collaborative culture that supports career growth for its colleagues and offers competitive compensation and benefit programs.
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We are a global team of colleagues who collaborate to move forward together and exceed our customers' expectations.

As a Customer Service Representative, you will play an essential role at the heart of our operations, helping to deliver an outstanding experience for our customers.

Immediate start date
A fixed-term contract until 29th January 2027
Flexible working arrangements, including remote working, with a preference for candidates located within reasonable proximity to one of our offices.
QH University that offers continuous training tools for all seniority levels.
Global Giving initiatives offering paid volunteering leave to dedicate to the cause of your choice.
Joining a team where supporting each other is part of the culture, in a company where customer success is our own.

Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations.

You don't need to come from a chemicals or manufacturing background — we're open to candidates from other sectors such as logistics, FMCG, or similar industries.

Working closely with Supply Chain, Logistics, Production, and Sales teams.
Supporting quotation requests and customer enquiries.




We're looking for an experienced, customer-focused professional who thrives in a fast-paced international environment and enjoys working across the Supply Chain.

Previous experience in Customer Service, Order Management, Logistics, Supply Chain, or a similar operational environment.
Experience working in an international manufacturing, industrial, logistics, or distribution environment is highly valued.
Proven ability to manage customer orders from receipt through to delivery, working closely with Supply Chain and Logistics teams.
Experience handling customer enquiries, resolving issues, and coordinating with multiple stakeholders to ensure excellent service delivery.

Strong communication skills in French and English (written and spoken) are essential.
Proficiency in Microsoft Office applications: Outlook, Excel, and Word.
Experience working with ERP systems (e.g., SAP, Oracle, JDE, or similar).
Solid understanding of customer service processes within a supply chain and logistics environment.
A customer-first mindset and a passion for delivering exceptional service.
A commitment to safety, quality, and integrity.

Quaker Houghton is the global leader in industrial process fluids, continually improving and innovating so the world's steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Our core values embody who we are as a company, guide our decisions and inspire us. Applications are welcome from all qualified candidates regardless of gender, gender identity, age, disability, ethnic origin, religion, or sexual orientation. In line with the EU Pay Transparency Directive, the salary range for this role is disclosed before the interview to support transparency and consistency in our hiring process. Our company uses a structured job level and salary band framework to support objective and consistent compensation decisions. xqbhyrx Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 Customer Service Representative with French - Supply Chain (TEMP/FTC) (Madrid)
🏢 Quaker Houghton
📍 Madrid