Responsibilities- Actively listen to and evaluate the needs of international travelers and property suppliers- Address and clarify customer inquiries regarding reservation details, service features, and payment processing- Deliver accurate, helpful, and timely information through phone and email channels- Navigate complex customer scenarios with a calm mindsetRequirements- Native or bilingual proficiency in Icelandic (C2 level)- Advanced level of English- Comfortable utilizing digital workspaces, specifically Office 365 and CRM databases- Prior experience in customer service or contact center environment- Excellent interpersonal skills and a goal-oriented mindsetSoft Skills- active listening- customer service- interpersonal skills- goal-oriented mindset- problem-solving- communication- evaluation- clarification- timeliness- calm mindset#J-18808-Ljbffr
📌 Icelandic Speaking Customer Advisor (Barcelona)
🏢 Jobtailor
📍 Barcelona
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