Technical Onboarding Support Executive - German speaker (f/m/d)
¿Tiene su CV preparado? Si es así y confía en que este es el puesto ideal para usted, asegúrese de enviar su solicitud lo antes posible.

Purpose of Position

Working as a Technical Onboarding Support Executive, or internally a Integral Integration Analyst within the Technical Services department, you will be assisting in launching some of the top brands onto our Network by providing a high level of Technical Support during the Integration Process. This is a fast-paced role where you will liaise with both the client’s marketing and technical sides to ensure the implementation of our bespoke online tracking technology is delivered on time in accordance with the agreed campaign specifications. Excellent communication skills and a keen eye for detail are essential to become a successful candidate.

This is a hybrid role with semi-regular in-office working required as part of the role.

Key Tasks

-

- Act as the ‘middle-man’ to provide technical guidance clearly and concisely

- Isolate errors quickly within client setups and provide feedback on possible solutions

- Negotiate and handle objections for setups that do not align with team targets

- Contribute to monthly Integration Team targets, incentivised on over-performance

- Review fellow team members’ work for technical sign-off

- Report technical issues/bugs with the platform and escalating as appropriate

- Administer a knowledge base used internally and externally

- Provide high-level training to internal colleagues

- Test new developments and features

While the above describes general expectations of the role, we anticipate the position will evolve,



allowing you greater scope to gain knowledge and experience within the online and affiliate marketplace. As a hard-working team member, you will use the skills developed in this role as a foundation for upward progression within the company.

Skills & Expertise

-

- Familiar with e-commerce platforms.

- Fluent English and German (C1+).

- Strong analytical skills and ability to see the bigger picture.

- Strong communication skills, ideally with customer service experience.

- Self-motivated and a self-starter.

- Commitment to processes and procedures.

- Ability to work in a fast-paced, dynamic environment.

- Ability to work harmoniously and effectively as part of a team.

- IT-related degree or relevant work experience.

Our Offer

-

- Flexi-Week : four-day Flexi-Week with one lighter or completely disconnected day per week at full pay, with no reduction to annual holiday allowance.

- Flexi-office : hybrid/remote working scheme fostering mutual trust and flexibility.

- Work Expense Contribution & Remote Working Furniture : monthly allowance covering running costs and furniture package for home workspace.

- Health and Wellbeing : access to initiatives and sports offers.

- Development : training suite via Awin Academy covering a wide range of skills for professional and personal growth.

- Appreciation : peer-to-peer recognition programme with vouchers.

Diversity & Inclusion are paramount to us. We champion uniqueness and authenticity and welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

We are committed to protecting and respecting your privacy. xhfqzwm The Privacy Policy explains how personal information is processed.

#J-18808-Ljbffr

📌 Technical Onboarding Support Executive - German Speaker (F/M/D) (Madrid)
🏢 Awin
📍 Madrid