Location: Madrid, Spain

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales in Spain is a leader in technological solutions applied to Defence, Aeronautics, Security, Transportation and Space and, furthermore, is a integral centre for excellence in Space, Security of Critical Infrastructures and Transportation. With a turnover of €320 million and a staff of 1,200, it exports approximately 40% of its total production principally to the Middle East, North Africa and Latin America.

Thales Cybersecurity & Digital Identity

is a global leader in digital security, building trust in an increasingly connected world. We design and deliver a wide range of products, software, and services based on two core technologies: digital identification and data protection.

Thales CDI provides Customers with technology to assist them in Identity and Biometric Solutions.

Service Delivery Manager (SDM)



shall manage the support and maintenance contracts related to Government Solutions including Software and equipment supplied by Thales as well as third parties. SDM will ensure customer satisfaction in respect of contractual commitments, and the fulfilment of Service Level Agreements (SLA). SDM will be mainly involved in governance of incident, problem, and change management on the complete solution with contribution to upsell and new opportunities.

The installed Border and Travel Solutions with associated software, hardware and peripherals are integrated with the Customers processes. SDM works with the Customer, Thales Internal and External Partners, Suppliers and Development/Senior Technical Teams (Level 2 and Level 3 Support) to ensure our response and restoration processes are aligned to contractual SLA and Availability and Reliability are maximised.

Role And Responsibilities

- Main Customer interface for the Service contract(s) operations
- Develops the customer relationship within the scope to sustain and develop new business opportunities
- Determines priorities, timetables, and are accountable for the activities pertaining to your allocated Service(s)
- Capable to translate contractual service requirements and design and lead service transition to deliver an operational service.
- Manages the customer

📌 Service Delivery Manager (Hybrid) (Madrid)
🏢 Thales
📍 Madrid