Company Overview
GreenSketch is a full-stack, AI-driven solar industry ecosystem platform. Developed by OSW Group, it is the world’s first free, end-to-end solar and battery design platform created for solar professionals, connecting the industry with homeowners, installers, and leading solar brands with unprecedented speed, intelligence and transparency. From rooftop mapping, battery system layouts, to instant quotes, GreenSketch supports lead generation to enhance efficiency across the clean energy industry.

Role Summary
As a Senior Customer Success Manager, you serve as the main point of contact for GreenSketch’s installer partners in Spain. You drive strategic onboarding, strong product adoption, and sustained customer satisfaction for larger and higher-value accounts. You work closely with enterprise installers to solve complex operational challenges and embed GreenSketch into their day-to-day workflows.

Key Responsibilities
Lead onboarding for enterprise and high-value installation partners, including management of complex first projects in GreenSketch.




Act as a strategic advisor after go-live, helping customers optimize usage across advanced planning, ordering, and documentation workflows.
Drive deeper product adoption, account growth, and long-term engagement across strategic customers.
Deliver advanced training sessions, webinars, and on-site consultations for key clients in the Spanish market.
Analyze customer pain points, blockers, and growth opportunities, and translate those insights into clear product recommendations.
Partner with Product, Development, Sales, and Executive teams to manage escalations and contribute market input to the roadmap.
Own renewals, upsells, cross-sells, and retention across a portfolio of high-revenue customers.
Represent installer feedback internally to help shape product strategy and support market expansion in Spain.

Required Qualifications & Experience
Bachelor’s degree or equivalent experience in business, engineering,

📌 Senior Customer Success Manager, Spain (España)
🏢 GreenSketch
📍 España