The Boutique Manager is responsible for leading and managing all operations of the Montblanc boutique, ensuring exceptional customer experience and the achievement of sales and profitability targets. This role requires a dynamic leader with a passion for luxury, a deep understanding of customer service, and the ability to inspire and develop a high-performing team.

Key Responsibilities

Sales Management and Objectives:
Develop and implement strategies to achieve and exceed the boutique's sales and KPIs targets.
Monitor and analyze traffic, market trends and competition to identify growth opportunities.
Manage the boutique's budget and control expenses.

Clienteling & Customer Experience:
Ensuring the growth of the customer database and improve its quality.
Ensure that every customer receives personalized and high-quality service, creating a memorable shopping experience.
Resolve customer complaints and issues efficiently and professionally.
Foster long-term relationships with customers, building a loyal customer base.

Team Management:
Recruit, train,



and develop a highly motivated and competent sales team.
Set clear performance objectives and provide regular feedback.
Create a positive and collaborative work environment.
Manage staff schedules and ensure adequate boutique coverage.

MKT, Product Management and Visual Merchandising:
Design and enhance marketing initiatives aligned with the boutique's needs, in collaboration with the Retail and Marketing departments.
Maintain in-depth knowledge of Montblanc products, including their history, features, and benefits.
Develop a deep understanding of inventory through rigorous analysis of sales performance, focusing on sales and profitability.
Oversee the visual presentation of the boutique, ensuring it aligns with Montblanc brand standards.
Manage boutique inventory, minimizing losses and maximizing product availability.
Manage warehouse space by structuring and organizing it.

Boutique Operations:
Ensure compliance wi

📌 Boutique Manager (Las Rozas de Madrid)
🏢 Montblanc
📍 Las Rozas de Madrid