Description

As an Engagement Consultant, you will play a key role in supporting workers throughout their journey with Workwell General following their initial registration. Working within the Operations team and reporting to the Operations Manager, you will deliver an exceptional customer experience by guiding workers through compliance, onboarding, registration, and ongoing support activities. The role focuses on building strong relationships, ensuring all documentation and processes are completed accurately, and acting as a trusted point of contact throughout the worker lifecycle.

You will work closely with contractors, accountants, legal partners, and internal teams to ensure workers receive a seamless and professional service while supporting operational excellence and continuous improvement across the business

What you’ll be doing:
- Supporting workers through the registration, onboarding, employment, self-employment, and de-registration processes.
- Ensuring all compliance documentation is gathered, validated, and recorded before projects or employment commence.




- Providing clear guidance on processes, expectations, deadlines, and required actions to workers and external partners.
- Building strong relationships with contractors through regular communication and a proactive, customer-focused approach.
- Liaising with accountants, lawyers, and other external stakeholders to support registrations, changes in circumstances, immigration matters, and tax-related processes.
- Managing and maintaining accurate records within the CRM system, ensuring all worker information is kept up to date.
- Monitoring registration, compliance, and de-registration reports to ensure data accuracy and process completion.
- Responding to worker queries and resolving issues in line with company guidelines while delivering excellent customer service.
- Maintaining SharePoint folders, documentation, templates, and operational records to support efficient ways of working.
- Building eff

📌 Engagement Consultant (Barcelona)
🏢 Workwell
📍 Barcelona