Experteer Overview
In this Salesforce Support role you enable user requests, maintain SLA levels, and support system operations from Barcelona. You act as a bridge between business units and development teams, driving improvements and ensuring reliable IT services. You will work on incident and problem management, knowledge sharing, and test planning within the SDO team. This role offers exposure to international collaboration and a chance to shape Salesforce-supported processes across the organization.

Compensaciones / Ventajas
• Handle user requests in ticketing tools within SLA boundaries (authorization, customizing, planning)
• Apply Salesforce Admin capabilities; basic development skills welcome
• Interface between BC units and business units for system development and operations
• Identify and drive system improvements in the SDO team (problem management)
• Plan, monitor, and coordinate system processing with business context
• Monitor business processes,



establish monitoring and escalation procedures
• Identify recurring incidents and drive proactive resolution
• Provide operational knowledge management and end-user training
• Notify stakeholders about major incidents or procedural changes
• Develop test plans with BC and Business; contribute to quality assurance
• Adhere to Incident, Problem, and Knowledge Management guidelines

Responsabilidades
• University degree in Information Technology or similar
• Solid Salesforce Admin expertise; basic development skills appreciated
• Experience with Support Ticketing Systems, Support tasks or IT projects
• Fluent English
• Strong analytical and process-optimization mindset
• Enjoys working in an international team
• Results oriented with can-do attitude
• Knowledge in ITIL is a plus

Requisitos principales
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📌 Salesforce Support - Barcelona (m/f/d) 1
🏢 Schwarz Gruppe
📍 Barcelona