Are you passionate about delivering exceptional customer service? Do you enjoy helping people, solving problems, and working in a fast-paced international environment?If you're looking for a role where every day is different, with excellent training, career development opportunities, and the flexibility of hybrid working, we'd love to hear from you!As a Dutch-speaking Customer Service Agent, you'll become part of one of our international customer support teams, helping customers through a variety of enquiries via phone, email and other communication channels. You'll work with well-known international brands, delivering outstanding service while ensuring every customer receives the support they need.TasksWhat you'll be doing- Deliver outstanding customer service while creating a positive customer experience.- Handle customer enquiries via phone, email and other communication channels.- Assist customers with account-related questions, requests and issue resolution.- Provide accurate information and guide customers through the appropriate processes.- Complete administrative tasks accurately and maintain detailed customer records.- Work closely with colleagues and other departments to ensure the best possible customer experience.- Follow internal procedures,
quality standards and data security guidelines where applicable.RequirementsWhat we're looking for- Native-level Dutch (spoken and written).- Good command of English.- A professional working and thinking level.- Customer service experience is an advantage, but not essential—we provide full paid training.- Excellent communication and interpersonal skills.- A customer-focused mindset with strong problem-solving abilities.- Good computer skills and confidence using multiple systems.- Ability to multitask while maintaining a high level of accuracy.- Flexibility to work shifts, including evenings, weekends and public holidays where required.- A posiBenefitsWhat we offer- Competitive gross monthly salary of €1,559.25 - €1,600 (based on a 39-hour contract).- Monthly performance bonus of up to €200 gross.- Permanent contract after a 1-month probation period.- 1.9 paid holiday days accrued per month.- Hybrid working model.- Paid training and ongoing coaching.- Excellent internal career opportunities.- A multicultural, supportive and friendly working environment.- Fresh fruit and unlimited coffee on office days.- Tax-free benefits (restaurant, transport and childcare options).- Comprehensive mental health and wellbeing support.- Free online Spanish lessons outside working hours.- Fun team events and unforgettable company partiesIf you're ready to start an exciting career with a company that genuinely values its people, we'd love to hear from you.Apply today and become part of our growing international team in Valencia!