Your Impact

You will establish a single source of truth for IT Operations performance , enabling transparent, data-driven decision-making across a complex, multi-vendor environment.
This role is critical to eliminating ambiguity in SLA/KPI reporting and strengthening executive-level service governance.

What You Will Drive

- Build and own the end-to-end operational data architecture for IT service performance
- Establish trusted, standardized SLA/KPI logic across all domains and vendors
- Enable real-time, automated performance visibility through scalable dashboards
- Strengthen vendor accountability by validating and governing performance data
- Drive cross-domain transparency to support faster, better operational decisions
- Reduce manual reporting effort through automation and data optimization

How You Will Make a Difference

- Turn fragmented operational data into actionable insights for leadership
- Eliminate SLA disputes through clear, governed KPI definitions
- Enable Service Delivery Managers and Domain Owners to drill down into performance drivers
- Partner with data and operations teams to continuously improve data quality and usability





What You Bring

- Proven track record in data engineering within IT Operations environments
- Strong expertise in SQL, Python, and modern data pipelines (ETL)
- Experience with BI tools (e.g., Power BI, Tableau) and cloud platforms (ideally Azure / Databricks)
- Familiarity with monitoring tools (e.g., Grafana, Dynatrace, Prometheus)
- Experience in multi-vendor service environments
- Solid understanding of IT service management (ITIL) and performance governance
- Analytical mindset with the ability to translate data into business impact

Why Join Us

- Shape how IT performance is measured, governed, and trusted globally
- Play a key role in a large-scale transformation toward centralized, data-driven operations
- Work at the intersection of technology, data, and executive decision-making
- Drive real impact on service quality and patient-centric outcomes
- Be part of a culture evolving toward collaboration, transparency, and modern leadership

Apply now and help us shaping #FutureFresenius

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📌 Barcelona (Senior) IT Operations Data Domain Manager (m/f/d)
🏢 Talent
📍 Barcelona