Description

This position is preferably intended for candidates belonging to Protected Categories with certification as beneficiary law 68/99 Art.1 (employment of people with disability). Shape the future of global e-commerce as a Process Control Specialist (PCS) at Amazon's European Central Flow Team, where you'll orchestrate millions of daily orders and innovate advanced fulfilment solutions. We’re busy revolutionizing how the world shops, supporting a vast network of Fulfilment Centres (FCs) operating 24/7 worldwide. As the primary escalation point for our warehouses and the crucial link between millions of daily orders and our dedicated Amazon Associates, the PCS ensures seamless fulfilment operations. In this critical position, you'll drive Amazon Europe's workflow planning, risk mitigation, and cost and capacity management. Collaborating directly with FC partners, you'll provide guidance, identify and rectify workflow variances, and actively manage the journey of millions of customer orders from checkout to shipment. Our comprehensive onboarding process equips you with all the necessary knowledge, while our supportive matrix structure empowers you to deliver, innovate, create, and grow. We're seeking problem-solvers with a keen eye for optimization opportunities, meticulous attention to detail, and the ability to seamlessly navigate tasks while communicating effectively across all organizational levels. Your natural curiosity will drive you to explore the intricate web of systems that power our smile-delivery machine, understanding their interdependencies and interactions. Join us in this dynamic role and help shape the future of e-commerce fulfilment at Amazon.

Key Responsibilities

- Master Amazon's proprietary flow management tools and processes, becoming the go-to expert for seamless FC operations interface.
- Innovate and implement metrics, conducting thorough analyses to uncover optimization opportunities, then design and champion scalable, standardized solutions.
- Cultivate cross‑functional partnerships, translating complex concepts into accessible insights for stakeholders across all organizational levels.
- Own and influence critical performance indicators, including customer promise attainment, flow planning adherence, and site‑specific KPIs.




- Teach peers and customers through knowledge‑sharing initiatives, developing and delivering impactful training programs to elevate team capabilities and operational excellence.

A Day in the Life

Start of Shift

- Begin your day with a shift handover, understanding the current network status, forecasted volumes, capacities, and any possible events that might impact these forecasts.
- Catch‑up with teams on site (in the Fulfilment Centres) to align on priorities, review key metrics and operational highlights.

Throughout Your Shift

- Connect with operations teams across Europe in a collaborative environment.
- Create smart, data‑driven plans using our in‑house developed tools.
- Fine‑tune staffing strategies to optimize workflow.
- Lead real‑time decisions that keep our network flowing smoothly.
- Make strategic adjustments as new information comes in.
- Maintain clear communication with stakeholders.

End of Shift

- Share valuable insights and report key performance metrics from your shift, highlighting potential impacts that may affect the upcoming shift.
- Share key updates and recommendations.
- Head home knowing you've made a real impact.

What Makes This Role Special

- Supportive, inclusive, and diverse team culture.
- Clear career progression path and access to Amazon’s internal promotions.
- Opportunity to lead innovative projects and mentor peers.
- Schedule options that support work‑life balance, with flexible shift aliases and rotating or permanent night shift options based on business needs.

About the Team

The European Central Flow Team (ECFT), a vital component of PE, serves as the beating heart of Amazon's Fulfilment Centres (FCs). We embody the Day 1 spirit, leveraging 24/7 communication and deep expertise to drive continuous innovation, standardisation, and improvement across our FC network. Our core mission revolves around capacity, risk, and workflow management,



but we also focus on real‑time responsiveness and resource planning to ensure customer promises are kept and deliveries arrive on time, every time. At ECFT, we collaborate closely with stakeholder teams, identifying high‑impact opportunities to add value across the network. We pioneered FC optimisation, developing a comprehensive suite of metrics and amassing millions of data points to uncover every efficiency opportunity. Integrated within FCs, we combine hard data with frontline insights to drive meaningful innovations, constantly creating new metrics, workflows, and process paths. With our extensive relationships, we scale these innovations immediately, standardising efforts to increase availability, boost delivery speed, reduce defects, and minimise cost‑to‑serve across the entire FC network. Join ECFT, and you'll be at the forefront of optimising Amazon's global fulfilment operations, delivering smiles to millions of customers while tackling some of the most complex logistical challenges in the world.

Basic Qualifications

- Work a rotating, versátil schedule, including nights, overnights, weekends and holidays. Able to work 40 hours/week, and overtime as required.
- Speak, write, and read fluently in English.
- Experience communicating clearly and concisely with leadership, stakeholders, and cross‑functional teams.
- Experience demonstrating strong analytical abilities and confidence in the use of data.

Preferred Qualifications

- Experience communicating complex ideas to technical and non‑technical audiences.
- Can work proactively and independently, meet deadlines, and deliver on projects and tasks.

Equal Opportunity

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our accommodations page for more information.

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📌 Process Control Specialist - Protected Categories, European Central Flow Team (Barcelona)
🏢 Talent
📍 Barcelona