ph3Additional Information /h3 /brpbJob Number /b /p /brpbJob Category /b Rooms Guest Services Operations /p /brpbLocation /b Marina 19-21, Barcelona, Spain, Spain, 8005VIEW ON MAP /p /brpbSchedule /b Full Time /p /brpbLocated Remotely? /b N /p /brpbPosition Type /b Management /p /brh3Job Summary /h3 /brpEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. /p /brh3CANDIDATE PROFILE /h3 /brh3Education And Experience /h3 /brul /brliHigh school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. /li /brli2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. /li /br /ul /brpOR /p /brh3CORE WORK ACTIVITIES /h3 /brh3Supporting Management of Front Desk Team /h3 /brul /brliUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. /li /brliEncourages and building mutual trust, respect, and cooperation among team members. /li /brliServes as a role model to demonstrate appropriate behaviors. /li /brliSupports all day-to-day operations. /li /brliUnderstands employee positions well enough to perform duties in employees' absence. /li /brliCoaches, counsels and encourages employees. /li /brliHandles employee questions and concerns. /li /brliSupports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. /li /brliGuides daily Front Desk shift operations. /li /brliCommunicates performance expectations to employees in accordance with job descriptions for each position. /li /br /ul /brh3Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals /h3 /brul /brliManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. /li /brliDevelops specific goals and plans to prioritize, organize, and accomplish your work. /li /brliHandles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. /li /brliParticipates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.



/li /brliStrives to improve service performance. /li /brliSupervises staffing levels to ensure that guest service, operational needs and financial objectives are met. /li /brliTrains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. /li /brliSupervises same day selling procedures to maximize room revenue and property occupancy. /li /brliUnderstands the impact of Front Desk operations on the overall property financial goals and objectives. /li /br /ul /brh3Ensuring Exceptional Customer Service /h3 /brul /brliProvides services that are above and beyond for customer satisfaction and retention. /li /brliImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. /li /brliSets a positive example for guest relations. /li /brliEmpowers employees to provide excellent customer service within guidelines. /li /brliHandles guest problems and complaints seeking assistance from supervisor as necessary. /li /brliInteracts with guests to obtain feedback on product quality and service levels. /li /br /ul /brh3Managing Projects and Policies /h3 /brul /brliImplementing the customer recognition/service program, communicating and ensuring the process. /li /brliAssists in the review of comment cards and guest satisfaction results with employees. /li /brliEnsures employees have the proper supplies and uniforms. /li /brliAssists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. /li /br /ul /brh3Supporting Handling of Human Resource Activities /h3 /brul /brliIdentifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. /li /brliProviding guidance and direction to subordinates, including setting performance standards and monitoring performance. /li /brliProvides feedback to individuals based on observation of service behaviors. /li /brliParticipates in an ongoing employee recognition program. /li /brliConducts training when appropriate. /li /brliParticipates in the employee performance appraisal process.



/li /br /ul /brh3Additional Responsibilities /h3 /brul /brliProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. /li /brliAnalyzes information and evaluating results to choose the best solution and solve problems. /li /brliInforms and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. /li /brliPerforms all duties at the Front Desk as necessary. /li /brliUnderstands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. /li /brliComplies with loss prevention policies and procedures. /li /br /ul /brpAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p /brpAt more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. /p /brpEvery day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. /p /brpYour role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. /p /brpThe Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a integral brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. /p /brpIn joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. bBe /b where you can do your best work, bbegin /b your purpose, bbelong /b to an amazing global team, and bbecome /b the best version of you. /p /p #J-18808-Ljbffr

📌 Assistant Night Manager - Hotel Arts Barcelona
🏢 The Ritz-Carlton Hotel Company
📍 Barcelona