ph3We’re Hiring: Customer Service Agent - German Speaker /h3 pAt bNetzon Group /b, we’re growing fast—and we’re looking for a Team Leader to join our International Team in Barcelona for our Travelodge Campaign. /p h3About the Role /h3 pAs a Team Leader, you will be leading, motivating, and developing a high-performing team to consistently deliver exceptional customer service while achieving operational, quality, and commercial objectives. /p h3Key Responsibilities /h3 ul liLead, motivate and inspire a high-performing team to consistently achieve operational and commercial objectives. /li liDrive sales performance by coaching advisors to identify customer needs and maximise sales opportunities while maintaining service excellence. /li liTrain, coach, mentor and develop team to deliver an excellent quality of service, achieve targets, and meet agreed productivity. /li liEffectively manage workforce planning by monitoring attendance, schedule adherence, absenteeism, lateness and staffing requirements to ensure service levels are consistently achieved. /li liSupport recruitment activities, including interviewing, onboarding and mentoring new employees where required. /li liAct as a role model by demonstrating professionalism,



integrity and the organisation's values in all interactions. /li /ul h3What We’re Looking For /h3 ul liExcellent verbal and written communication skills in English and Spanish. /li liProven leadership and people management skills. /li liStrong coaching and performance management abilities. /li liExcellent organisational and time management skills. /li liAbility to analyse performance data and make informed decisions. /li liStrong problem-solving and decision-making skills. /li liAbility to work under pressure and to meet challenging targets. /li /ul h3What We Offer /h3 ul liStart Date: ASAP. /li liPart-Time: 39 hours per week /li liWorking Hours: Monday to Sunday Rotative schedule between 9AM and 8PM /li liCompetitive base salary. /li liWorking Model: Hybrid - 6 days per month in the office. /li liTraining: Full-Time Training for 1 week. Office Based. /li liOffice Location: Barcelona (Eixample). /li /ul h3Why Join Netzon Group? /h3 pNetzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping integral brands deliver outstanding customer experiences worldwide. /p /p #J-18808-Ljbffr

📌 Team Leader - Contact Centre (Cataluña)
🏢 Netzon Group
📍 Cataluña