Workster is partnering with a leading Outsourcing/BPO company to recruit a English-speaking Customer Experience Specialist for their Valencia office.
In this role, you will be responsible for engaging with customers through multiple communication channels, providing outstanding support, and ensuring a seamless customer journey. You will play a key role in enhancing customer satisfaction and retention by offering the right solutions with professionalism and empathy.
This is a full-time, on-site position where you will work in a dynamic and collaborative environment.
Your Role
- Communicate with customers via phone, email, chat, and social media
- Provide personalized support by listening, understanding, and addressing customer concerns
- Offer guidance and solutions, ensuring a positive experience and high satisfaction levels
- Identify customer needs and escalate process improvement suggestions internally
- Strive to meet and exceed KPIs related to customer satisfaction, quality, and productivity
- Maintain long-term customer relationships by delivering impactful experiences
Your Requirements
- Fluent in English(C1)
- Previous experience in hospitality, customer service, or financial services is a plus
- Excellent communication and interpersonal skills, with strong listening and empathy
- Ability to work independently and as part of a team
- Comfortable working in a fast-paced, customer-centric environment
- Tech-savvy, familiar with Google Suite, MS Office, and CRM tools
- Passion for customer experience, always prioritizing the customer’s needs
The Offer
- Health insurance
- Free lunch provided in the office
- Spanish lessons for non-native speakers
- Bootcamp sessions twice a week for employee well-being
- Friday team drinks to foster a positive and friendly work atmosphere
- Career development support with access to training and professional growth opportunities