Location: Remote from Greece (relocation required)

Employment Type: Full-time

Languages Required: German (fluent), English (working proficiency)

Industry: Hospitality / Travel & Tourism

Position Overview

Our client, operating within the hospitality sector, is seeking a German-speaking Customer Support Agent to assist customers with inquiries related to accommodation, bookings, and travel services.

This is an entry-level opportunity. Candidates must be willing to relocate to Greece prior to employment. A relocation support package is provided.

Key Responsibilities

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Provide customer assistance in German via phone, email, and online channels

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Support guests with booking inquiries, reservation changes, cancellations, and general information

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Handle customer requests in accordance with company policies and service standards

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Maintain accurate records of interactions in internal systems

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Ensure a professional and service-oriented communication approach

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Escalate complex cases to the appropriate department when necessary

Candidate Requirements

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Fluent written and spoken German

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Good command of English (level B2)

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Strong communication skills and customer-oriented mindset

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Basic computer skills and ability to work with multiple systems

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Willingness to relocate and reside in Greece

Preferred Qualifications (Advantageous)

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Previous experience in hospitality, tourism, hotel operations, or travel services

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Experience in customer-facing roles (front desk, reservations, guest services, call center, etc.)

Employment Conditions

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Full-time employment contract

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Paid onboarding and training

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Relocation support package

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Benefits in accordance with local labor regulations

Equal Opportunity Statement

All applications will be evaluated based on qualifications and role-related criteria.

📌 German-Speaking Customer Support Agent – Hospitality Sector (España)
🏢 RDN Cons
📍 España