We’ve signed up to an ambitious journey. Join us! As
Arrive, we guide customers and communities towards brighter futures
and more livable cities, it isn’t a challenge just anyone could
take on. Luckily, we have something to help us make it happen. Our
people and our values. We Arrive Curious, Focused and Together.
Just as our entire brand is inspired by the North Star, the shining
light leading travelers to their destinations since time began, our
values guide us. They help us be at our best. For our customers.
For the cities and communities we serve. For ourselves. As a general
team, we are transforming urban mobility. Let’s grow better,
together. The Role As Customer Care Team Leader at EasyPark, you
are responsible for developing and continuously managing a team of
Customer Care Representatives, Professionals, and Experts focusing
on the onboarding and support of EasyPark customers in channels
such as Phone, Email, Chat, and Social Media. You will work closely
with the Customer Care Manager and other Customer Care Team Leaders
to continuously improve the work of the Customer Care function
operating in a fast-paced, fast-growing, ever-changing business
environment. You will have full people management responsibility
and report to the Customer Care Manager for EasyPark South Europe.
This position will be based in Madrid, Spain. How to make an impact
Leading, supporting, and motivating your multi-site team in the
daily Customer Care operation Monitoring and reporting of
individual KPIs on a daily, weekly, and monthly basis Planning,
scheduling, and prioritizing team resources in collaboration with
other Team Leaders, the Customer Care Manager, and the Workforce




Manager. Taking an active role in ensuring aligned ways of working
across the EasyPark footprint Dedicating time to the individual
development of each team member using a coaching approach
Recruiting new team members when necessary About you We think that
to thrive in this role, you might recognize yourself in the
following: In order to thrive in this dynamic role, you are a
naturally collaborative person with great communication and people
skills. You like problem-solving, and getting things done, and you
enjoy watching people grow and being there and supporting them
along the way. You are easily self-motivated, have great patience,
and can deal with pressing situations when they arise. You will
have a lot of freedom around how to do things and how to work with
your team. In an open-minded way, you collaborate closely with the
Customer Care Manager and your Team Leader colleagues to develop a
Customer Care function that provides a state-of-the-art premium
service experience to our customers. Your background At least 2
years of leadership experience with full people management
responsibilities or demonstrated leadership competencies. A proven
track record of delivering consistently good results on Customer
Care KPIs, such as customer satisfaction, efficiency, and employee
engagement, as well as more quantitative KPIs like answering ratios
for calls and response times for emails Contact center experience
(Phone and Email, Chat considered a plus) Excellent spoken and
written skills in Spanish and English are required. A university
degree in business administration or similar is considered a plus.
This role is based in Madrid.

📌 Customer Care Team Leader Iberia (Madrid)
🏢 Arrive
📍 Madrid