We are seeking financial services professionals to
join an international team at the worlds most successful BPO
organization. With more than 40 years of experience in the banking
industry, a presence in 88 countries, and over 420,000 employees,
our client, is building a multilingual team of investment
specialists. This role is designed for ambitious individuals
looking for exciting career opportunities within one of our most
prestigious digital banking programs. As part of this team, you
will engage with high-level clients of one of Europes leading
digital banks, offering savings advice and introducing innovative
banking products with high returns. Position Overview You will
provide excellent customer service via phone calls, emails,
WhatsApp, and chat, supporting the Dutch market with information
about cutting-edge digital banking products. Key Responsibilities:
Provide assistance to customers on banking issues such as account
opening, password recovery, transfers, and more. Handle back-office
tasks, including managing emails and WhatsApp communications.
Promote and offer banking products to customers. Ensure compliance
with regulations and internal policies regarding transparency,




product, information (features, risks, etc.), and client
protection. Report and monitor any technical or operational
anomalies in banking applications. Maintain the quality standards
and achieve the sales targets set by the organization.
Requirements: Preferred studies in Business Administration,
Mathematics, or Law Proficiency in MS Office (Excel, Word,
PowerPoint, Access) Must have an EU ID or Spanish residence card
Must live in Madrid Dutch: C1 level English: C1 level Strong
customer orientation, empathy, and active listening skills
Excellent written and verbal communication skills Analytical and
able to acquire new knowledge independently Commercial skills with
a natural ability to engage and communicate with clients
Problem-solving capabilities Team player with a proactive and
results-oriented attitude Ability to work under pressure while
managing and organizing tasks effectively Adaptable to new
technologies and versátil in dynamic work environments Experience:
Previous experience in banking is valuable but not
mandatory

📌 Customer Service - Dutch Market (Madrid)
🏢 Cross Border Talents
📍 Madrid