Spanish-Speaking Cybersecurity Customer Agent
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Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a motivated and detail-oriented Spanish‑Speaking Cybersecurity Customer Agent position in Greece, based on‑site in Athens. You will serve as the first point of contact for Spanish‑speaking clients seeking expert guidance and support across a range of cybersecurity products and services. This is your chance to launch or elevate your career within the fast‑growing cybersecurity industry while enjoying a paid relocation package that simplifies your transition.

Key Responsibilities

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- Provide high‑quality customer support to Spanish‑speaking clients via phone, email, and live chat, addressing inquiries related to cybersecurity products, services, and account management

- Assist customers in understanding and navigating cybersecurity solutions, including threat detection tools, firewall configurations, antivirus software, and data protection services

- Accurately log, track, and manage customer incidents and support tickets using internal CRM and cybersecurity ticketing platforms, ensuring timely resolution and follow‑up

- Identify, troubleshoot, and elevate complex cybersecurity issues to the appropriate technical teams in a clear, professional, and structured manner

- Educate Spanish‑speaking customers on best practices in digital security, helping them understand potential vulnerabilities and how to protect their data and systems effectively

- Collaborate with cross‑functional teams including technical support, sales, and product specialists to deliver a seamless and informed customer experience within the cybersecurity environment

- Monitor and report recurring customer concerns or emerging cybersecurity trends to help improve product documentation, FAQs, and internal knowledge bases





- Maintain the highest standards of customer satisfaction, data confidentiality, and compliance in line with industry regulations and company protocols

Requirements

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- Native or fluent Spanish language skills (spoken and written) are essential for this role, ensuring professional communication at all times

- Valid EU passport or legal right to work and reside within the European Union (mandatory)

- Previous experience in customer service, technical support, or a related field is desirable; experience within cybersecurity or technology industry is a significant advantage

- Solid understanding of, or genuine interest in, cybersecurity concepts, digital threats, data privacy, and security best practices

- Strong computer literacy and ability to quickly learn and navigate cybersecurity platforms, CRM tools, and support software

- Excellent problem‑solving skills, customer‑first mindset, and ability to remain calm and professional when handling sensitive or complex cybersecurity issues

- Good command of English required for internal communications, training materials, and cross‑team collaboration

Benefits

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- Competitive monthly salary reflective of your skills, experience, and the demands of the cybersecurity industry

- Monthly performance bonus rewarding dedication, results, and commitment to exceptional customer service

- Two extra salaries per year (13th and 14th salaries) providing financial security beyond the standard market offering

- Fully paid relocation package including return flight, airport transfer, and hotel accommodation to ensure smooth transition to Greece

- Fully paid professional training to equip you with cybersecurity product knowledge, tools, and customer service skills from day one

- Comprehensive health insurance coverage throughout employment

- A dynamic, multicultural, supportive work environment within one of the world’s most exciting and evolving industries

- Real career development and progression opportunities within cybersecurity sector and the Mercier Consultancy Group network

- And much more…

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📌 Spanish-Speaking Cybersecurity Customer Agent - Work In Athens, Greece (Valencia)
🏢 Mercier Consultancy MD
📍 Valencia