Dutch-Speaking Customer Experience Specialist – Valencia, Spain Role Overview Join a leading Outsourcing/BPO provider in the beautiful coastal city of Valencia! As a Dutch-speaking Customer Experience Specialist, you will be the primary point of contact for customers, ensuring a high-quality journey across multiple channels. This is an on-site, full-time role in a dynamic, people-focused environment that prioritizes empathy, professionalism, and long-term relationship building. Your Responsibilities * Omnichannel Engagement: Communicate with customers via phone, email, live chat, and social media platforms. Personalized Support: Listen to and address customer concerns with care to ensure a positive experience and high satisfaction levels. Problem Solving: Offer clear guidance and effective solutions to help improve customer retention. Process Improvement: Identify common customer needs and escalate suggestions for internal enhancements. KPI Management: Strive to meet and exceed targets related to service quality, productivity, and customer happiness. Requirements * Languages: Native or fluent Dutch (C1) and a good level of English (B2). Legal Status: Candidates must hold an EU Passport or a valid Work Permit for Spain . Experience :



Previous background in sales and customer service. Soft Skills: Excellent interpersonal skills, a solution-oriented mindset, and a passion for customer-centric work. Tech-Savvy: Familiarity with Google Suite, MS Office, and CRM tools. Attributes: Ability to work independently and as part of a team in a fast-paced environment. The Offer * Location: Modern office in Valencia, close to the beach with sunny weather year-round. Well-being & Culture: * Free lunch provided daily in the office. Private health insurance. Bootcamp sessions twice a week for employee fitness. Friday team drinks to celebrate the work week. Professional Development: * Spanish lessons available for non-native speakers. Career development support and access to internal training. Extras: Paid training, great base salary, and a multicultural team environment. Are you ready for a life-changing move to the Mediterranean coast? Valencia offers the perfect mix of high-quality city life, vibrant culture, and stunning beaches. If you're a Dutch speaker looking for a professional and supportive work environment, this is your chance! Apply today and join our international family in Spain!

📌 Dutch-Speaking Customer Experience Specialist (Valencia)
🏢 Kats Recruitment
📍 Valencia