ppbVEGA Chargers /b specializes in designing and manufacturing fast chargers (DC) for electric vehicles. We strive to create a more sustainable future in mobility by analyzing customer needs and offering flexible, scalable charging solutions from concept to distribution. /p h3What We Are Looking For /h3 pWe are seeking an experienced bTechnical Services /b professional specializing in electric‑vehicle chargers. The idóneo candidate is passionate about enhancing the client experience, preventing errors, and closely collaborating with Product and RD teams. /p h3Responsibilities /h3 h3Technical Support and Assistance /h3 ul liAddress customer inquiries, technical issues, and troubleshooting needs after purchase, covering hardware, software, or electronic devices. /li liProvide support via phone, email, chat, or other channels to resolve customer concerns. /li /ul h3Installation and Configuration /h3 ul liInstall, configure, and update software and hardware according to customer or company needs. /li liEnsure operating systems and applications are correctly installed and configured. /li /ul h3Preventive and Corrective Maintenance /h3 ul liDiagnose and repair defective equipment. /li liProvide preventive maintenance to avoid malfunctions or failures. /li liPerform on‑site or remote technical services as needed. /li /ul h3User Training /h3 ul liGuide customers on proper product use and assist with common troubleshooting steps. /li /ul h3Incident Management /h3 ul liLog, classify, and track reported customer issues. /li liPrioritize problems based on urgency and impact. /li /ul h3Monitoring and Analysis /h3 ul liSupervise equipment and system condition to identify potential failures before they occur. /li liAnalyze recurring failure patterns to propose long‑term solutions. /li /ul h3Documentation and Reporting /h3 ul liMaintain detailed records of service interventions and repairs. /li liCreate technical reports on equipment status and applied solutions.



/li /ul h3Continuous Learning /h3 ul liStay updated on new technologies, products, and industry trends in technical support. /li /ul h3Collaboration with Other Departments /h3 ul liLogistics: Manage replacement parts delivery, returns, and repaired product shipments. /li liProduct Development Sales: Conduct surveys, collect customer feedback, and analyze it to identify product or service improvements. /li /ul h3Requirements /h3 ul liStudies related to electrical or electronic engineering, mechatronics, automation, or industrial maintenance. /li liComputer skills such as configuring a local area network (LAN) and network interfaces; knowledge of object‑oriented programming languages like Python or Java is highly valued. /li liAbility to interpret electrical diagrams and perform electrical troubleshooting. /li liAbility to communicate effectively in both Spanish and English. /li liAvailability to travel sporadically. /li liProven experience in After‑Sales Services. /li liHands‑on experience with ticketing configuration and management. /li liFamiliarity with OCPP protocols. /li liPassionate about enhancing the client experience and dedicated to error prevention. /li liProven ability to collaborate and communicate effectively with various internal departments. /li liStrong analytical skills for reviewing and assessing potential clients. /li liProficiency in conducting maintenance remotely. /li liAlignment with the company's vision for a more sustainable future in mobility. /li liFuture availability for on‑call duties. /li liDemonstrates kindness and a positive attitude in interactions. /li /ul h3Nice to Have /h3 ul liExperience in the field of electric vehicle chargers. /li /ul h3Benefits /h3 ul liCoffee and snacks /li li22 days of holidays /li liBe part of a team where your opinion matters, contributing to innovative creations. /li /ul h3Selection Process /h3 ul liInitial call with People: learn more about VEGA Chargers and introduce yourself. /li liMeeting with Jose (CPO) and Oriol (After Sales Manager). /li liJob offer. /li /ul /p #J-18808-Ljbffr

📌 After Sales Technician (Barberà del Vallès)
🏢 Vega Chargers
📍 Barberà del Vallès