Are you fluent in Italian and passionate about
delivering excellent customer service? As a Customer Service
Representative, you'll play a vital role in ensuring our customers
receive prompt and effective support for their inquiries. This
position offers a fantastic opportunity to work in a dynamic
environment, specializing in music and audiovisual technology. Key
Responsibilities: Respond to customer inquiries via phone, email,
chat, and automated alerts, providing efficient solutions Maintain
accurate records of all interactions in the call management system,
ensuring adherence to service level agreements (SLAs) Keep
up-to-date with our services and products to better assist
customers Escalate any service issues to senior team members as
necessary Collaborate on team projects and cover for colleagues
when needed Participate in regular meetings and contribute to a
positive team environment Fulfill administrative duties, including
tracking holiday and sickness records What Were Looking For:
Language Proficiency: C2 or fluent in Italian, with a solid command




of English (minimum B2 level) Experience: At least 1 year of
customer service experience, ideally in a technical support role
Technical Knowledge: Advanced understanding of signal path
connectivity, wireless networking, and audiovisual products
Customer Focus: Excellent listening and customer care skills, with
the ability to manage inquiries effectively Problem-Solving Skills:
Capable of taking ownership of issues and driving them to
resolution Whats in It for You? Competitive Salary Package based on
experience and performance Working Hours: Monday to Friday, 09:00
AM - 06:00 PM Annual Leave: 23 days of paid vacation Supportive
Work Environment: Be part of a dynamic and creative team in a
friendly atmosphere Career Growth: Access to guidance and resources
to help you reach your full potential If you're ready to join a
vibrant team in the beautiful city of Barcelona, apply now and take
the next step in your career!

📌 Italian Customer Service Representative wanted inBarcelona! (Barcelona)
🏢 Cross Border Talents
📍 Barcelona