About the role

We are looking for a Danish-speaking Associate Lead for Customer Support to join our team in Málaga.

Oscar Biludlejning is part of Oscar Mobility, an international company operating across six markets in Europe and the United States. We aim to rethink the traditional car rental experience by making it simpler, more adaptable, and more accessible for both customers and partners.

Customer Support plays a key role in delivering this experience by ensuring smooth and consistent support across all touchpoints. This role is deliberately split between frontline support and coordination: you will keep handling customer and partner interactions yourself, while also taking ownership of shift coverage, onboarding of new team members, day-to-day team performance, and a defined set of documentation and escalation processes.

You will work closely with, and be supervised by, the Customer Service Manager, with a direct reporting line to Sales for issues originating at location level. This is a fast-paced role where strong communication skills, ownership, structure, and adaptability are essential.

Key Responsibilities:

Coordination and team support

- Own shift planning, holiday and absence coverage, aligned with peak demand and high-occupancy periods (supervised by the CS Manager)
- Onboard new team members — training, tool access, internal procedures — and follow up on their performance during the initial period, reporting to the manager
- Support daily team performance and act as the team's first point of reference on process questions
- Coordinate and maintain Customer Support documentation in line with existing guidelines




- Coordinate critical incidents with locations and hotline teams — prioritization, escalation, and communication until closure
- Report recurring Customer Support issues caused by platform or operational management at location level to Sales
- Handle disputes and chargebacks received, coordinating with internal teams and external partners

Customer Support

- Handle customer and partner interactions via phone, email, and chat
- Manage bookings, modifications, and extensions
- Resolve customer issues and ensure proper follow-up until resolution
- Support rental locations with operational questions and requests
- Help optimize communication flows by guiding customers toward written channels when appropriate

Requirements

- Native or fluent Danish (mandatory)
- Good level of English for internal communication
- Previous experience in a customer-facing role, ideally including experience as a senior agent, team lead, coordinator, or similar
- Strong organizational skills - comfortable owning schedules, documentation, and follow-up without being reminded
- Strong communication skills and the ability to multitask effectively
- Proactive mindset with a strong sense of responsibility and ownership
- Availability to work on-site in our Málaga office




- Willingness to work rotating shifts - Primary monday to friday

Nice to have

- Experience with support platforms (e.g. Intercom or similar) and basic reporting or performance data
- Experience with chargebacks, payment disputes, or insurance/claims documentation
- Additional languages relevant to our markets (Dutch, Spanish, German)

What We Offer

- Full-time position with real ownership from day one
- A role with a clear development path toward CS Lead or Manager responsibilities within an international company
- Direct exposure to management, Sales, and our location partners
- Dynamic and fast-paced work environment
- An international team based in Málaga
- Daily office perks including fresh fruit and coffee
- Monthly team breakfast at the office

Interested?

If you are a Danish speaker who enjoys frontline customer contact but is ready to take on coordination and team responsibility, we would love to hear from you.

Unsolicited acquisition in response to this vacancy is not appreciated.

Job type: Full-time Work location: In person, Málaga

Job Type: Full-time

Pay: 2,000.00€ - 2,800.00€ per month

Application Question(s):

- Are you currently based in Málaga, or willing to relocate at your own expense?
- Are you comfortable working fully on-site in our Málaga office (Monday to Friday)?
- Are you a native or fluent Danish speaker?
- How many years of experience do you have in a customer-facing role?
- Do you have experience coordinating shift schedules or onboarding new team members? Please describe briefly.

Work Location: In person

📌 Associate Lead for Customer Support (Danish-speaking) – Málaga (España)
🏢 Oscar Mobility
📍 España