ppstrongPOSITION PURPOSE /strong /ppTo ensure that Reception shifts are run efficiently, providing outstanding guest service, assisting /ppReceptionists and Concierges , maintaining a calm, professional environment at all times. /ppstrongESSENTIAL FUNCTIONS /strong /pp•Manages day to day operations, ensuring the quality, standards and meeting the expectations of /ppthe customers on a daily basis /pp•Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise /ppnegotiating with others /pp•Prepare documentation for daily business. /pp•Ensure prompt, efficient and courteous reception of guests. /pp•Record and administer arrivals and departures. /pp•Assist in training new staff members, coach them and monitor their performance.



/pp•Ensure full liaison with other members of the team /pp•Ensure the desk is covered at all times, allocating meal breaks sensibly. /pp•Full awareness of current daily status of Hotel. /pp•Be aware of daily functions, events, VIP and group arrivals. /pp•Ensure smooth hand over to next shift. /pp•Handling communication and recording of complaints. /pp•To carry out any other duties as required /pp•Strong communication with other departments, especially Reservations and Concierge /pp•Strong relationship with guests and internal customers /pp•Key relationship with Front Office Manager , and other HOD’s /p /p #J-18808-Ljbffr

📌 Supervisor/a Recepción (Castillo Hotel Son Vida) (Palma)
🏢 Arabella
📍 Palma