ppAt Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder. /p pWe're more than just another SaaS scale-up. We're revolutionizing one of the world's oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups. /p pFrom our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day. /p h3About the role /h3 pAs a Customer Care Specialist at Amenitiz, you are the primary point of contact for our customers - independent hoteliers and property owners who rely on our platform to run their business day to day. Your role is to resolve issues efficiently, build product confidence, and ensure that every customer interaction leaves them better equipped to get value from Amenitiz. /p pThis is a role for someone who combines genuine customer empathy with structured problem-solving. You are not just answering tickets - you are helping hoteliers become self-sufficient on a product that directly improves how they operate. /p h3Your missions /h3 ul liDeliver high-quality support across chat, phone, and email, ensuring customers receive timely and effective assistance /li libGuide customers /b through the platform, building their product knowledge and reducing dependency on reactive support /li liDiagnose and resolve technical issues with a structured, efficient approach - escalating to Product and Engineering where needed /li liBuild strong relationships with customers that contribute to satisfaction, loyalty,



and long-term retention /li libListen actively /b and adapt your communication style to each customer's profile and level of technical familiarity /li liMonitor customer feedback to identify recurring issues and surface opportunities to improve support processes /li liCollaborate cross-functionally with Product, Engineering, and Customer Success to resolve complex cases and close the feedback loop /li liStay current on new features and product updates to ensure customers always receive accurate, relevant guidance /li /ul h3About you /h3 ul liFluent in a least two languages between French, Italian, Spanish or Portuguese /li liStrong written and verbal English /li liMinimum one year of experience in a customer-facing role - chat, phone, or email support /li liStrong customer orientation with the ability to tailor communication to different profiles and situations /li liA natural problem-solver: structured in your approach, creative when needed, and calm under pressure /li liEmpathetic and attentive - you listen to understand, not just to respond /li liOrganised and proactive, with the ability to manage multiple open cases without losing quality or follow-through /li liComfortable working autonomously while collaborating effectively across teams /li /ul h3Our offer /h3 ul liCompetitive salary with performance-based incentives /li liStock options - with a back-loaded vesting schedule /li liComprehensive health insurance /liliFlexible benefits - save on meals, childcare, transportation, and training with our tailored remuneration options /li liOn-demand salary access - no need to wait until the end of the month /li liAny book, purchased for you, plus access to a shared team library /li liAn international team of 35+ nationalities based in one of Europe's leading tech hubs /li /ul /p #J-18808-Ljbffr

📌 Customer Care Specialist (Barcelona)
🏢 Amenitiz
📍 Barcelona