ph3Customer Care Position /h3pWe are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Representative in Sofia, Bulgaria. /ppAs a Customer Care Representative, you will provide exceptional customer service to our Polish and English-speaking clients, serving as the primary point of contact for all customer inquiries and concerns, ensuring that all issues are resolved in a timely and satisfactory manner. Your main duties will include answering customer calls and emails, troubleshooting and resolving customer issues, and maintaining accurate records of all customer interactions. /ph3Responsibilities /h3ulliProvide exceptional customer service to Polish and English-speaking clients /liliServe as the primary point of contact for all customer inquiries and concerns /liliAnswer customer calls and emails in a timely and professional manner /liliTroubleshoot and resolve customer issues,



escalating to management when necessary /liliMaintain accurate records of all customer interactions /liliCollaborate with team members to improve customer service processes and procedures /liliStay up-to-date on product knowledge and company policies to provide accurate information to customers /liliHandle additional duties and responsibilities as assigned by management /li /ulh3Requirements /h3ulliFluency in Polish and English (both written and spoken) /liliExcellent communication and interpersonal skills /liliAbility to work independently and as part of a team /liliPositive attitude and a passion for helping others /liliPrevious experience in a customer service role is preferred, but not required /liliMust be able to work full-time in our office in Sofia, Bulgaria /li /ulh3What We Offer /h3ulliCompetitive salary, benefits, and relocation package /liliOpportunities for growth and development within the company /liliDynamic and international work environment /liliSupportive and collaborative team culture /li /ulpIf you are a motivated and customer-oriented individual with fluency in Polish and English, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our HR department. /p /p #J-18808-Ljbffr

📌 POLISH - English | Customer Care position based in Sofia, Bulgaria (Barcelona)
🏢 Velenosi & Meredith Consulting
📍 Barcelona