TBO.COM in Spain seeks an experienced Ops Leader to guide a team of agents and deliver outstanding service.
Obtenga más información sobre las tareas generales relacionadas con esta posibilidad a continuación, así como sobre las habilidades requeridas.
You will coach, review performance, conduct one-on-one meetings, and ensure SLAs, FRT, CES, and Quality scores are met through effective resource management.
You will mentor staff, drive process improvements, onboarding of new hires, and build strong relationships with stakeholders. xqbhyrx
Strong MS Office skills, leadership, and analytical thinking are essential for success.
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📌 Multilingual Operations Lead (French/Spanish Native) (España)
🏢 TBO.COM
📍 España
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.