ppAs a bCustomer Operations Specialist /b, you will be at the heart of Avarda Bank’s customer experience, acting as the first point of contact for our Italian and Spanish customers across multiple digital and voice channels. You’ll play a critical role in delivering seamless support, resolving inquiries. Furthermore, you play a key role in analyzing customer financial information, making final credit decisions beyond automated scoring, and engaging with overdue customers to safeguard portfolio quality. /ph3Key Responsibilities /h3h3Customer Interaction Support /h3ulliHandle inbound calls, emails, and chat inquiries with professionalism and empathy, providing clear and accurate information regarding credit agreements, account status, and product features. /liliProactively identify customer needs and offer tailored solutions, ensuring a frictionless experience across all touchpoints. /li /ulh3Issue Resolution Complaint Management /h3ulliInvestigate and resolve customer issues efficiently, escalating complex cases to second-line support or technical teams when necessary. /liliManage complaints with assertiveness and care, ensuring compliance with internal procedures and regulatory standards. /li /ulh3Operational Excellence /h3ulliMaintain up-to-date records of customer interactions in our CRM system, ensuring all written cases are handled within agreed SLAs. /liliCollaborate with cross-functional teams (e.g., Risk, Compliance, Product)



to improve processes and enhance customer journeys. /li /ulh3Review the underwriting process /h3ulliEnsure accuracy, quality, and risk‑appropriate decision‑making in the underwriting process. /liliAnalyse bank statements, credit bureau reports, income documentation, and other relevant materials. /liliMake final credit decisions according to internal credit policy and risk appetite. /li /ulh3Qualifications Experience /h3ulliFluent in Italian and Spanish(spoken and written) – this is essential. Comfortable using English in business contexts, meetings, and documentation /liliProven experience in customer support, preferably within afintech,digital bank, orfinancial services call centerenvironment. /liliKnowledge ofcredit card products, consumer lending, and digital banking operations is preferable. /liliStrong communication skills, both verbal and written, with the ability to adapt to different customer profiles. /liliProactive and curious approach to learning and process optimization. /liliAssertive and empathetic when handling sensitive customer cases or complaints. /li /ulh3What we offer /h3ulliPrivate health insurance focused on employee wellbeing. /liliMeal vouchers and adaptable compensation plan. /liliAn international, professional, and collaborative work environment. /liliOffice perks such as snacks and regular company events. /li /ul /p #J-18808-Ljbffr

📌 Customer Operations Specialist - Italian Speaking (Málaga)
🏢 TF Bank AB (publ)
📍 Málaga