ppbGet ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential. /b /p h3Behind the brand. /h3 pThis revolutionary fintech’s mission is to transform banking and make money management enjoyable. Our newest “unicorn” aims to simplify personal finance administration, challenge the status quo, and make a “green” difference. Currently, they help over 10 million users daily and have grown to be one of the top competitors in the European banking market. /p h3A day in the life of. /h3 pThe goal is to make life easier for our customers and provide them with the best possible experience. By using your empathy, problem-solving skills, and high-end emoji/gif abilities, you make customers feel appreciated and solve their issues, leaving a smile on their faces. /p h3How you make an impact. /h3 ul liOffer support to customers by identifying and assessing user needs /li liBalance top-speed productivity with exceptional quality scores /li liAlways provide accurate, valid, and complete information by understanding the right methods and tools /li liAssist in successful client onboarding and ensure a smooth transition when opening an account /li liIdentify fraud indicators and escalates alarming cases to compliance officers /li liInvestigate payment dispute cases, analyze and resolve the issues,
and ensure customer satisfaction while retaining them /li liActively identify and degrade to consist customer issues to improve internal processes and enhance the customer journey /li /ul h3What we value in you. /h3 ul liYou are an excellent verbal and written communicator /li liYou speak native Dutch and C1-level English /li liYou take ownership of your tasks and are not afraid to claim responsibility when needed /li liYou show exceptional empathy and active listening skills, and you personalize every conversation /li liThrough active listening and investigative skills, you can easily identify the cause of problems and solve them /li liAnalyzing patterns and data energizes you /li liYou do not shy away from challenges and can easily balance several cases at the same time /li /ul h3The extras you’ll love. /h3 ul liExperience a vibrant start-up culture while collaborating with some of the coolest brands in Europe /li liBreakfast and lunch on us – because fueling your day matters /li liSpanish health insurance – we've got your well-being covered /li liFree Spanish classes – unlock a new language and immerse yourself in the local culture /li liCareer growth opportunities – take your skills to the next level with endless development paths /li liMonthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting /li liRelocation support – we’ll help you settle into Spain smoothly, from handling admin to offering tips on local life /li /ul pJoin us for more than just a job—be part of an unforgettable journey! /p /p #J-18808-Ljbffr